Summary
Overview
Work History
Education
Skills
Languages
Software
Certification
Timeline
Generic
Solange Tshisekedi

Solange Tshisekedi

Prague,Czechia

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
3
3
Certifications

Work History

Reservation Coordinator

Le Hotels Group Prague
Prague, Hlavni mesto Praha
04.2024 - Current
  • Improved customer satisfaction ratings by promptly addressing concerns and providing personalized assistance throughout the booking process.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Collaborated with sales and marketing teams to create enticing promotional packages for prospective guests.
  • Minimized overbooking situations through vigilant monitoring of incoming reservations and careful balancing of room inventories.
  • Provided customers with information about availability and pricing.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

Assistant to the Ambassador

Embassy of Democratic Republic of the Congo
Prague, Hlavni mesto Praha
05.2023 - 06.2023
  • Assisted in drafting reports outlining key outcomes from meetings with foreign officials, contributing valuable insights into ongoing negotiations.
  • Handled confidential and sensitive information with discretion and tact.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.

Front Desk Receptionist

Le Hotels Group Praha
07.2023 - 03.2024
  • Monitored hotel's budget and financial records.
  • Collected room deposits, fees, and payments.
  • Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.

Receptionist

Golf Club Marina Praha
Prague, Czechia
08.2022 - 01.2023
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Enforced club policies and golf etiquette guidelines to maintain a safe, enjoyable environment for all players.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.

Education

Bachelor of Science - International Relations And Diplomacy

University College Prague
Prague, Czechia
06.2024

Skills

Travel industry knowledge

Fee Collection

Reception Management

Administrative Support

Computer Skills

Customer Service

Languages

French
Native language
Czech
Advanced
C1
English
Advanced
C1
German
Elementary
A2
Swahili
Advanced
C1

Software

MS Office

Spreadsheets

Quickbooks

Enterprise Systems

Certification

Accounting skills level 1

Timeline

Reservation Coordinator

Le Hotels Group Prague
04.2024 - Current

Front Desk Receptionist

Le Hotels Group Praha
07.2023 - 03.2024

Assistant to the Ambassador

Embassy of Democratic Republic of the Congo
05.2023 - 06.2023

Diplomatic Academy

04-2023

Receptionist

Golf Club Marina Praha
08.2022 - 01.2023

Accounting skills level 2

12-2020

Accounting skills level 1

07-2019

Bachelor of Science - International Relations And Diplomacy

University College Prague

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Solange Tshisekedi