Sogol Tadayoni
Düsseldorf
Summary
Implementation Specialist with expertise in technical problem-solving, system integration, and customer support. Experienced in assisting businesses with seamless AI-driven solutions, troubleshooting technical challenges, and ensuring successful product adoption. Adept at translating complex technology into practical solutions for non-technical users. A proactive and flexible professional with strong collaboration and communication skills.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Training & Customer Support Specialist
Bonafarin Peyvand Firma
05.2019 - 10.2021
- Designed and conducted technical training sessions for customers, ensuring optimal product usage
- Assisted clients in troubleshooting and resolving integration issues, improving overall satisfaction
- Provided tailored solutions to help customers maximize the benefits of advanced technologies
- Acted as a key liaison between clients and technical teams, ensuring seamless communication and issue resolution.
Physics Consultant Part Time
Aabsal Firma
10.2016 - 10.2021
- Provided guidance on complex physics-based testing procedures in a laboratory setting
- Analyzed and interpreted experimental data to ensure accuracy and compliance with industry standards.
Implementation Specialist & Technical Expert
Aabsal Firma
10.2021 - 07.2024
- Led seamless integration of technical products, ensuring smooth implementation and functionality
- Conducted quality assurance tests and troubleshooting to enhance system efficiency
- Collaborated with cross-functional teams to optimize software and hardware solutions
- Provided technical support and guided customers through complex product installations
- Managed ISO/IEC 17025 compliance to improve system reliability.
Education
M.Sc. - Physics
Heinrich-Heine-Universität Düsseldorf
10.2024 - Current
M.Sc. - Atomic and Molecular Physics
Iran University of Science And Technology
09.2016 - 06.2019
B.Sc. - Atomic and Molecular Physics
Kharazmi University
09.2011 - 06.2015
Skills
Troubleshooting
Certification
IELTS (B2 Level), 03/01/23
Timeline
M.Sc. - Physics
Heinrich-Heine-Universität Düsseldorf
10.2024 - Current
Implementation Specialist & Technical Expert
Aabsal Firma
10.2021 - 07.2024
Training & Customer Support Specialist
Bonafarin Peyvand Firma
05.2019 - 10.2021
Physics Consultant Part Time
Aabsal Firma
10.2016 - 10.2021
M.Sc. - Atomic and Molecular Physics
Iran University of Science And Technology
09.2016 - 06.2019
B.Sc. - Atomic and Molecular Physics
Kharazmi University
09.2011 - 06.2015
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