Sofiia Aganesova

Develop and maintain relationships with potential and existing clients.

Conduct sales calls, site inspections, and presentations to promote event spaces and services.

Prepare tailored proposals and negotiate contracts to secure business

Respond to inquiries from clients regarding availability, pricing, and event services.

Manage incoming event requests via phone, email, and online platforms.

Provide customized solutions to meet client needs, including space arrangements, catering, and audiovisual support.

Follow up on leads and ensure timely communication with clients.

Plan, organize, and coordinate all aspects of meetings and events, from initial inquiry to execution.

Liaise with internal departments (F&B, AV, operations) to ensure seamless event delivery.

Preparation of the function sheets

Oversee the preparation and delivery of final event invoices to clients.

Ensure accuracy in billing and manage any post‑event financial adjustments.

Conduct post‑event follow‑up with clients to gather feedback and ensure satisfaction.

Plan ahead for accommodation and events

Cooperation with another hotel departments (sales, banquet, housekeeping, front office)

Assistanse of clients from arrival to departure

Organisation of the whole event/stay with customers in details

Informing the client about all necessary deadlines to follow up all missing details

Creation of function sheets for each event/stay and application during the weekly operational meetings

Administration of MICE groups: administrates reservations for MICE clients

Administration of Leisure groups: communication with travel agents, administrates groups reservations, input rooming lists

Checking of in‑house group requirements to ensure all charges are correct

Follow up all requests during the event

Handle of all possible complains

Handle individual travel reservations within hotel chain (DUO, Carol, BOOKQUET, OLDINN, Růže)

Process bookings via phone, email, and online reservation systems.

Manage availability, rates, and special requests according to client needs and preferences.

Ensure accurate input of guest information, travel dates, and service details into the reservation system.

Provide excellent customer support to travelers by addressing inquiries and offering tailored recommendations.

Assist clients with modifications or cancellations of existing reservations.

Resolve any issues related to reservations, such as overbookings, room preferences, or special accommodations.

Monitor and manage payment deadlines to ensure timely collection of payments.

Keep track of seasonal promotions, discounts, and packages to maximize booking opportunities.

Greet guests upon arrival with a warm and professional demeanor.

Handle the check-in and check-out process

Confirm and modify room reservations through the hotel’s booking system.

Handle walk-in guest reservations based on room availability.

Provide accurate information on room types, rates, and special promotions.

Assist guests with special requests, such as room upgrades, transportation arrangements, and wake-up calls.

Maintain accurate records of guest information, room assignments, and billing details in the hotel's property management system.

Training of new colleagues.

Process payments, including cash, credit card, and room charges.

Prepare daily reports on room occupancy, guest feedback, and other relevant data for hotel management.

Liaise with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled and rooms are ready.