Simona Folcova Suleman

• Front office/ First point of Contact for customer in South Africa, East Africa and Pakistan
• Processing orders and ensuring delivery
• Queries from Replenisher/ Sales/ Warehouse/ Freight Forwarder, Shipping line
• Documentation: Bill of Lading, Goods issue, Invoice correction
• Payment terms: Open account, Cash in advance, Cash against document

- Customer portfolio: Second largest Distributor

- Administrative tasks for second, proof reading Shipping instructions (Boycott language)

- ensuring orders being released from material Availability and Allocation blocks

- Ensuring all errors are fixed in Notify and Consignee address in documentation

• Customer portfolio: Jordan, Oman, Saudi Arabia, Kuwait
• Escalation calls/ Emails
• Master Data maintenance
• Ensuring all deliveries and documentation is done correctly

• Connecting direct customers/ Distributors/ Sales with Supplier/ Delivery personnel worldwide/ Vessel local agents/ Captains
• On call 24/7 duty due to last minute/ emergency orders

• Whole employment cycle for associates in UK and Ireland from creating contract to termination
• Creating work instructions
• Providing training for new processes
• Actively seeking feedback from employees and improving guidelines for processes accordingly

• Taking ownership of employee absence incidents / ensuring that each issue is resolved with a high degree of customer focus
• Identifying gaps in the supporting documentation and participation in the continuous improvement of HR processes

• Resolving queries via phone, email, and ticketing system
• Communicating effectively both verbally and in written form with employees to explain concerns

• Business/ First class cabin on Airbus A380
• Great Team player
• Leadership skills - managing and delegating tasks to up to eight crew to make sure excellent customer service is delivered at all times
• Maintaining Safety and Security procedures 100% on each flight

• Analyzing and predicting sales and sale trends to make every effort to maximize efficiency and profits
• Recruiting and training new employees and regularly evaluating staff performance
• Personally maintaining all client communications and follow up contacts