Summary
Overview
Work History
Education
Skills
Timeline
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Siddharth Upadhyay

Siddharth Upadhyay

Master Of Informatics
Praha 4

Summary

Detail-oriented and customer-focused Desktop Support Technician with over 1 years of experience in providing technical support for desktop systems, software applications, and network-related issues. Skilled in troubleshooting hardware and software issues, providing on-site and remote support, and maintaining system performance. Adept at managing tickets, resolving complex technical problems, and ensuring timely service. Strong communicator with a commitment to delivering excellent customer service and maximizing system uptime.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Desktop Support Engineer

Tabella S.r.o
03.2024 - Current
  • Assisted with daily technical support for employees, ensuring timely issue resolution.
  • Performed basic troubleshooting for hardware and software issues.
  • Set up new workstations, including configuring software and peripherals.
  • Collaborated with senior IT staff to learn troubleshooting techniques and network support.
  • Participated in creating and maintaining documentation for common technical issues.

Networking & IT Engineer

Fast Food Restaurant
10.2019 - Current
  • Network setup and maintenance: Designing, installing, and configuring the company's network infrastructure (routers, switches, firewalls, wireless access points)
  • Troubleshooting: Proactively identifying and resolving connectivity issues, printer problems, software malfunctions, or other network-related disruptions
  • Security: Implementing security measures like firewalls, intrusion detection, VPN setup, and staying updated on cybersecurity threats
  • User management: Creating and managing user accounts, setting permissions, and providing network access
  • Network expansion: Planning and carrying out upgrades as the business grows

PHP Developer

Health Care Management System
06.2018 - 07.2019
  • Maintain patient details including their previous history, medicines, and reports of maintain doctor's details as per their expertise, invoices per patient, invoices per month payment & salary slips for hospital staff, master admin section to manage all details

Software Quality Advisor

Fun Cart
02.2017 - 01.2018
  • Software developer & advisor, Quality Management, Back Office Work, Structure several internal systems comprising order entry, management tools, revenue reporting, and production workflow tracking, as well as design custom REST APIs built in python

Education

MASTERS OF INFORMATICS - Artificial Intelligence, Methods for DecisionMaking, Support

Czech University of life science Prague
Prague, Praha 06
09.2019 - 02.2024

BACHELOR OF COMPUTER ENGINNERING - Information and Communication Technologies

Silver oak college of Institute & Technology
Ahmedabad, Gujarat
07.2014 - 04.2018

Skills

Desktop and Laptop Support

Operating Systems: Windows (7/10/11), macOS, Linux

Hardware Installation & Configuration

Software Installation & Troubleshooting

Network Connectivity and Troubleshooting

Ticket Management Systems

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Timeline

Desktop Support Engineer

Tabella S.r.o
03.2024 - Current

Networking & IT Engineer

Fast Food Restaurant
10.2019 - Current

MASTERS OF INFORMATICS - Artificial Intelligence, Methods for DecisionMaking, Support

Czech University of life science Prague
09.2019 - 02.2024

PHP Developer

Health Care Management System
06.2018 - 07.2019

Software Quality Advisor

Fun Cart
02.2017 - 01.2018

BACHELOR OF COMPUTER ENGINNERING - Information and Communication Technologies

Silver oak college of Institute & Technology
07.2014 - 04.2018

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Siddharth UpadhyayMaster Of Informatics