SHAHNUR BIN SHAHJAHAN
Praha 6-Břevnov,Czech Republic
Summary
Accomplished professional with extensive customer service, sales techniques, and telecommunications expertise. Demonstrates strong management of work, teamwork, and time management skills. Proficient in MS Word, Excel, PowerPoint, and data entry. Adept at polite phone etiquette, customer relationship management, and sales persuasion. Skilled in problem-solving, communication skills, public speaking, team building, accounting, and event planning expertise. Committed to delivering exceptional online customer service and understanding customer needs analysis.
Overview
7
7
years of professional experience
Work History
Business Owner
AlmiraH
Dhaka, Bangladesh
01.2020 - 11.2024
- Online Shop
- Developed strategic business plans for long-term growth.
- Managed over 50-100 customer calls per day.
Junior Managing director
Latif Enterprise
Dhaka, Bangladesh
04.2018 - Current
- Improved company performance by streamlining operational processes.
- Developed effective business strategies for sustained growth.
- Built a harmonious work environment with strong leadership skills.
- Directed complex projects to successful completion.
Ecommander
International Call Centre Executive
Dhaka, Bangladesh
01.2023 - 07.2024
- Streamlined operational efficiency by reviewing and improving existing procedures.
- Led team training exercises to enhance unit readiness.
- Fostered a cohesive working environment with regular team meetings and open communication channels.
- Implemented strategic initiatives for improved performance.
Mentor's
English Teacher
Dhaka, Bangladesh
07.2023 - 12.2024
- Enhanced mentee self-awareness by facilitating constructive feedback sessions.
- Fostered personal growth in mentees with regular one-on-one coaching sessions.
- Established supportive relationships for improved confidence and motivation amongst mentees.
- Identified individual learning styles to tailor mentorship approaches accordingly.
Finance department intern
Amar Bazar Limited
Dhaka, Bangladesh
02.2018 - 05.2019
- Improved cost efficiency by analysing and recommending changes to financial systems.
- Assisted in financial forecasting for improved budget preparation.
- Streamlined processes with thorough review of financial procedures.
- Supported senior finance team members to aid departmental productivity.
Education
Bachelor of Science - Sustainable Natural Resources
Czech University of Life Science
Prague 09.2024 -
Higher Secondary - Science
St. Gregory's High School & College
Bangladesh 08.2018 - 07.2022
Secondary School - Science
A.K High School & College
BangladeshSkills
- Computer (MS Word, Excel, PowerPoint)
- Data entry proficiency
- Knowledge in telecommunications
- Polite phone etiquette
- Customer relationship
- Sales persuasion
- Sales techniques
- Order processing
- Invoicing
- Customer needs analysis
- Online customer service
- Event planning expertise
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Accounting
- E-Commerce strategies
Languages Qualification
Duolingo English Test
Advanced
Spoken English Course
Advanced
Foundation Grammar & Writing Course
Upper intermediate
Bengali
Native
Hindi
Fluent
Czech
Beginner
Accomplishments
- Best Artist in an inter-school drawing competition.
- 2nd runner-up in inter-college basketball tournament.
- Favorite English Spoken trainer of students at Mentor's
- Best Event Planner at LEO International Club.
Personal Information
- Nationality: Bangladeshi
- Date of Birth: 21/03/2003
- Religion: Muslim
- Passport Number: A02456958
Timeline
Bachelor of Science - Sustainable Natural Resources
Czech University of Life Science
09.2024 -
Mentor's
English Teacher
07.2023 - 12.2024
Ecommander
International Call Centre Executive
01.2023 - 07.2024
Business Owner
AlmiraH
01.2020 - 11.2024
Higher Secondary - Science
St. Gregory's High School & College
08.2018 - 07.2022
Junior Managing director
Latif Enterprise
04.2018 - Current
Finance department intern
Amar Bazar Limited
02.2018 - 05.2019
Secondary School - Science
A.K High School & College
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