SHAH SHAMS
Praha
Summary
Experienced with order management processes, ensuring seamless order flow from receipt to delivery. Utilizes strong organizational and communication skills to maintain accurate records and coordinate with stakeholders. Knowledge of supply chain operations and customer service best practices, ensuring efficient and reliable order fulfillment.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Order Management Coordinator
Daraz Bangladesh Limited
10.2022 - 06.2023
- Managing the process of picking up products from warehouses and tracking their shipment status and delivery to pick-up points within prescribed time frames
- Communicating with suppliers and carriers to confirm pickup schedules and resolve any problems or delays
- Managing more than 180 collection points, and handling 30 thousand packages of daily deliveries
- Providing exceptional customer service by promptly responding to inquiries and providing updates on pickup time and shipment status of more than 100 clients per day
E-commerce and Human Resources Manager
Self-employed
05.2019 - 08.2021
- Company Overview: Founding and launching Aarashi Online Store, an ecommerce platform connecting buyers and sellers within a single marketplace website (view here)
- Managing e-commerce operations, including product sourcing, sales management, and customer service
- Establishing strategic alliances with Bangladesh's largest logistics company to optimize the delivery process and ensure customer satisfaction
- Managing a portfolio of more than 20 thousand clients in the first year and more than 50 thousand in the second year
- Leading new talent acquisition and recruitment strategies, managing onboarding and training processes for 5 job positions
- Handling payroll and benefits programs, including salary reviews, bonus plans, and employee insurance benefits
- The company ceased operations due to the pandemic and lack of funding for expansion
- Founding and launching Aarashi Online Store, an ecommerce platform connecting buyers and sellers within a single marketplace website (view here)
Education
Master's Degree - International Relations And European Studies
Metropolitan University of Prague
Prague 04.2001 - 01.2025
BBA - Human Resources Management
Eastern University
Dhaka,Bangladesh 04.2001 -
Skills
- Team Management
- Problem-solving
- Communication
- B2C Experience
- E-commerce strategy and business development
- Negotiation and partnership management
- MS Office (Excel, PowerPoint
- Teamwork and collaboration
- Computer skills
- Time management
- Multitasking
- Email and phone communication
Timeline
Order Management Coordinator
Daraz Bangladesh Limited
10.2022 - 06.2023
E-commerce and Human Resources Manager
Self-employed
05.2019 - 08.2021
Master's Degree - International Relations And European Studies
Metropolitan University of Prague
04.2001 - 01.2025
BBA - Human Resources Management
Eastern University
04.2001 -
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