Seifeldin Azzam

• Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.

• Guided day-to-day processes and leading inter-team daily agile meetings.
• Analyzed potential issues and provide proper solutions (written and oral) on how to address them.
• Provided assistance and sharing knowledge to colleagues within the team and outside of it.
• Conducted effective training sessions to Users along with documenting user guide manuals.
• Collaborated with the support team to ensure the timely solution of defects/issues.
• Provided assistance on upgrade/maintenance planning.
• Designed / Updated / Enhanced processes in collaboration with the business stakeholders and planning their implementation

• Acted as main team lead to various large accounts
• Certified consultant on Project and Portfolio Management (Clarity) Product

• Operating the billing system for all internet services.
• Acting Point of Contact for Escalations and Floor Control.
• Troubleshooting & problem analysis/solving for ADSL, 3G/4G, Mobile Services, providing RCA and preventive actions.
• Applying relevant appropriate preventive actions to keep target network availability.

• Worked as an Expert sales agent for Expedia For TD Bank in Canada.
• Managed high call volume while remaining focused on delivering excellent customer experiences.
• Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
• Exceeded performance metrics by consistently maintaining high-quality interactions with customers.

• Designing and developing the web presence for Cosmos Educational Village as part of the Arab International for Optronics.