Sayura Makhmutova

• Managed daily office operations whilst ensuring compliance with company policies and regulations
• Provided high-quality customer service for enhanced client satisfaction
• Responded to telephone/email enquiries from clients, vendors and members of public
• Created notes and spreadsheets to improve inventory management and reporting accuracy
• Organized and coordinated the work of operators, monitored oder fulfillment and resolved
• Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.daily operational issues to ensure efficient and uninterrupted workflow.

• Coordination of cargoes from Turkey, China, Bangladesh, Egypt, etc.
• Coordinating timely deliveries to the stores
• Registration of certificates of conformity, obtaining other permits for import
• Cooperation with customs authorities (brokerage, transport companies)
• Ensured compliance with shipping regulations to avoid penalties.
• Analysed logistical problems and devised innovative solutions.

• Preparation of the necessary document package for import/transit/export

• Warehouse services management system

• Preparation/analysis/completion of reports on a weekly basis

• Tracked all incoming and outgoing products accurately, minimising loss and theft.

• Customs Clearance and delivery/ on forwarding of all in/out bound/ transit shipments within Kazakhstan
• Provide assistance to Customs Team with customs documentation for easier border clearance and other administrative and clerical duties as required
• Ensured timely delivery by coordinating with transportation and warehouse teams.
• Developed contingency plans for unexpected disruptions in supply chain.
• Stayed updated on regulations related to import and export activities, ensuring compliance at all times.
• Oversaw efficient loading and unloading of goods which reduced damage during transit.
• Liaised between departments, resulting in improved communication flow.
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