SAURABH SINGHAL
Global Key Account Manager - International Market | India | Customer Service & Aftersales Business
Prague
Summary
Dynamic Global Key Account Manager with a proven track record at SKODA Auto, excelling in revenue expansion and customer relationship development. Spearheaded strategic initiatives that enhanced service operations and identified new market opportunities, driving significant business growth in international markets. Adept at navigating multicultural environments while leveraging financial acumen to achieve targets.
Overview
20
20
years of professional experience
Work History
Global Key Account Manager - International Market
Skoda Auto
06.2024 - Current
- Leading strategic business and market development for Volkswagen & SKODA in India, driving exports to global markets for revenue growth.
- Responsible for network readiness in terms of service operations of electric vehicles and charging infrastructure at service workshops.
- Contributed to overall business growth by identifying new revenue streams and opportunities for expansion within the global key account portfolio.
- Implemented VW Group global projects locally adapted to enhance customer experience and satisfaction.
Business Development Manager: India, Turkey, MEA
Skoda Auto
07.2021 - 05.2024
- Generated new business with marketing initiatives and strategic plans in in India, Turkey, and the Middle East.
- Successfully achieved turnover targets for after-sales of SKODA brand and expanded the product portfolio with value-added offerings.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Market Development Representative - India
Skoda Auto
05.2017 - 06.2021
- Led business development initiatives and formulated strategic plans for aftersales to drive growth and expansion in Market India for brand SKODA.
- Conducted thorough market research studies, gathering valuable insights that informed future customer loyalty strategies to ensure customer satisfaction.
- Collaborated effectively with internal stakeholders such as sales teams to ensure alignment in overall offering to customers over customer lifecycle.
Business Development Manager - Aftersales Business
SKODA AUTO Volkswagen India Private Limited
01.2013 - 04.2017
- Established strong service process at dealer workshops to strengthen business and customer satisfaction.
- Generated new business with marketing initiatives and strategic plans.
- Developed comprehensive aftersales planning and pricing strategies to maximize profitability and reduce costs.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Regional Manager
Hyundai Mobis
02.2012 - 12.2012
- Regional manager with key responsibilities of achieving turnover targets & quality objectives, team empowerment and dealer financial performance management for aftersales.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Area Sales Manager
Philips Electronics India Limited
05.2011 - 01.2012
- Managed channel sales of Philips home products in the territory of Delhi NCR.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
Product Manager
Whirlpool India
11.2009 - 04.2011
- Managed full product lifecycle of accessories and allied products from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
Aftersales Business Manager
Honda Motorcycle & Scooter India Private Limited
11.2005 - 06.2007
- Managed aftersales business with key responsibilities of sales planning, expand network reach and dealer management system implementation.
- Implemented dealer management system at expanding dealer network.
Education
MBA - Sales & Marketing
K.J. Somaiya Institute of Management Studies
Mumbai 07.2007 - 06.2009
Bachelor of Engineering - Electronics
University of Pune
Pune 07.2000 - 06.2004
Skills
Customer relationship development
Timeline
Global Key Account Manager - International Market
Skoda Auto
06.2024 - Current
Business Development Manager: India, Turkey, MEA
Skoda Auto
07.2021 - 05.2024
Market Development Representative - India
Skoda Auto
05.2017 - 06.2021
Business Development Manager - Aftersales Business
SKODA AUTO Volkswagen India Private Limited
01.2013 - 04.2017
Regional Manager
Hyundai Mobis
02.2012 - 12.2012
Area Sales Manager
Philips Electronics India Limited
05.2011 - 01.2012
Product Manager
Whirlpool India
11.2009 - 04.2011
MBA - Sales & Marketing
K.J. Somaiya Institute of Management Studies
07.2007 - 06.2009
Aftersales Business Manager
Honda Motorcycle & Scooter India Private Limited
11.2005 - 06.2007
Bachelor of Engineering - Electronics
University of Pune
07.2000 - 06.2004
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