SARAFINA CHARLES TAYLOR
Kinondoni,Dar es salaam
Summary
I am a dedicated hotel management professional with background in running successful hospitality establishments. Leading by example to deliver faultless customer service across hotel departments. I demonstrate exceptional planning, organization and leadership skills to maintain smooth-running, cost-effective hotel services. I thrive in busy environments and enjoy working as part of a team.
Overview
13
13
years of professional experience
Work history
FO Night Duty Manager
Zuri Zanzibar Resort
Nungwi , Zanzibar
2021.11 - Current
- Formulated and submitted reports to management.
- Organized briefing for night shift staff to follow instructions.
- Maintained excellent security provisions for appropriate hotel and grounds control.
- Collaborated with housekeeping department to address guest needs.
- Used customer satisfaction survey findings to address improvement areas.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
Hotel Night Manager
Melia Hotels
2019.11 - 2020.04
- Directing and overseeing all hotel operations during the night shift to ensure guest satisfaction and safety
- Maintaining a professional and high-quality service-oriented environment at all times.
- Ensure the accurate completion of the daily night audit in a timely fashion
- Overseeing the preparation of daily summary reports
- Enforcing all fire-life-safety procedures.
Book Store Manager
Mak Books & Brains Ltd
2016.04 - 2019.12
- Responsible for planning, organizing and managing bookstore activities.
- In-charge of preparing and managing yearly bookstore budgets.
- Managing and maintaining the bookstore accounting records, and training, supervising and evaluating personnel.
- In-charge of arranging advertising materials; as well as overseeing the planning and maintenance of stock and inventory.
- Resolving client issues associated with merchandise.
- Overseeing bookkeeping for the store.
- Ensuring the store is profitable by increasing sales.
Food and Beverage Controller
Blue Bay Beach Resort/Spa
2015.01 - 2015.06
- Prepare variance analysis for food & beverage.
- Check and verify discounts, complimentary.
- Check the cost of sales in all F&B outlets and ensure that the costs are within budget.
- Check the menu pricing on the POS systems and ensure the correct prices are loaded.
- Participate in stock taking at the restaurants.
- Spot check on the receiving department to ensure that the scales are correct and goods are checked for quality.
- Coordinate with restaurant management and finance to sort out issues pertaining to F&B.
Guest Service Agent
Double Tree By
2014.07 - 2014.11
- Planning maintenance work, events and room bookings.
- Handling customer complaints and queries.
- Promoting and marketing the business.
- Ensuring compliance with health and safety legislation.
Food & Beverage Controller ,Income &Night Auditor
Zanzibar Serena Hotels
2011.01 - 2014.06
- Collating, checking and analyzing spreadsheet data.
- Examining company accounts and financial control systems gauging levels of financial risk within the hotel.
- Checking that financial reports and records are accurate and reliable.
- Ensuring that assets are protected.
- Preparing reports, commentaries and financial statements.
- Ensuring procedures, policies, legislation and regulations are correctly followed and complied with.
Education
Certificate in Hospitality and Tourism -
Amazon College
Dar es salaamComputer Application Certificate -
Dar Global College
Dar es SalaamCertificate in Advanced Education - undefined
Azania Secondary School
Skills
- Training and Development
- Work independently
- Computer Literacy
- Communications Skills
- Strong initiative
- Self Motivated
Hobbies
I love readings Books and travelling
Languages
English
Fluent
Swahili
Fluent
Referees
Baraka Francis,
Human Resource Manager,
Zuri Zanzibar Resort,
+255 715 439 205
Nungwi - Zanzibar
Maryiam Nyambasi
Front Office Manager
Kwanza Hotel,
+255 653 305 046.
kizimkazi -Zanzibar
Yusuph Kashorov
National Aviation Service, Dar es Salaam
+255 628 758 592
Dar es Salaam.
Timeline
FO Night Duty Manager
Zuri Zanzibar Resort
2021.11 - Current
Hotel Night Manager
Melia Hotels
2019.11 - 2020.04
Book Store Manager
Mak Books & Brains Ltd
2016.04 - 2019.12
Food and Beverage Controller
Blue Bay Beach Resort/Spa
2015.01 - 2015.06
Guest Service Agent
Double Tree By
2014.07 - 2014.11
Food & Beverage Controller ,Income &Night Auditor
Zanzibar Serena Hotels
2011.01 - 2014.06
Certificate in Hospitality and Tourism -
Amazon College
Computer Application Certificate -
Dar Global College
Certificate in Advanced Education - undefined
Azania Secondary School