Sandeep Tiwari
Cyber Security Manager
Brno,Brno
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Associate IT Manager
AT&T Global Network Services Czech Republic
Brno
06.2016 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in team-building activities to enhance working relationships.
- Implement ongoing improvement processes working with cross-functional teams
- Manage team workload, including setting clear goals and deadlines, resource allocation and project management.
System Administrator
IBM Delivery Center Brno, Czech Republic
Brno
04.2014 - 05.2016
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Handling incidents related to Lotus Client and Server, that included issues of mail flow, mail routing, replication, server availability.
Lotus Domino Administrator
Velocis System Pvt Ltd, Delhi. India
Noida
09.2012 - 03.2013
- Managed access control lists for internal and external access controls to keep areas secure.
- Investigated issues and provided technology-based solutions.
- Assisted IT staff on troubleshooting issues and closing calls.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintenance & Monitoring of Lotus Domino Server System performance. Support on lotus servers which include responsibilities like Recycling servers, user management.
Service Desk Team Lead
Renovision Automation Limited
Delhi
04.2007 - 07.2011
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Discussed customer concerns regarding product usage, billing to promote improved user experience.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices and software to set up work stations for employees.
Education
Bachelor of Arts - Art Education
Deen Dayal Upadhyaya Gorakhpur University
Uttar Pradesh 06.2008 - 07.2011
Skills
Coaching and mentoring initiatives
undefinedCertification
Security Technologies AZ 500 Microsoft
Immigration Status
Czech Republic Permanent Residency
Timeline
Pursuing PMP Certification
08-2022
Azure administrator AZ-103 Microsoft
10-2021
ITIL
07-2021
DevOps Engineer Expert AZ 400, Microsoft
04-2021
Security Technologies AZ 500 Microsoft
02-2021
Associate IT Manager
AT&T Global Network Services Czech Republic
06.2016 - Current
System Administrator
IBM Delivery Center Brno, Czech Republic
04.2014 - 05.2016
Lotus Domino Administrator
Velocis System Pvt Ltd, Delhi. India
09.2012 - 03.2013
Bachelor of Arts - Art Education
Deen Dayal Upadhyaya Gorakhpur University
06.2008 - 07.2011
Service Desk Team Lead
Renovision Automation Limited
04.2007 - 07.2011
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