Summary
Overview
Work History
Education
Skills
Certification
Immigration Status
Timeline
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Sandeep Tiwari

Cyber Security Manager
Brno,Brno

Summary

Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
5
5
Certifications

Work History

Associate IT Manager

AT&T Global Network Services Czech Republic
Brno
06.2016 - Current
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Increased customer satisfaction by resolving issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Collaborated with team members to achieve target results.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked with customers to understand needs and provide excellent service.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Participated in team-building activities to enhance working relationships.
  • Implement ongoing improvement processes working with cross-functional teams
  • Manage team workload, including setting clear goals and deadlines, resource allocation and project management.

System Administrator

IBM Delivery Center Brno, Czech Republic
Brno
04.2014 - 05.2016
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Created patches and solutions to fix bugs in existing applications.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Handling incidents related to Lotus Client and Server, that included issues of mail flow, mail routing, replication, server availability.

Lotus Domino Administrator

Velocis System Pvt Ltd, Delhi. India
Noida
09.2012 - 03.2013
  • Managed access control lists for internal and external access controls to keep areas secure.
  • Investigated issues and provided technology-based solutions.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Maintenance & Monitoring of Lotus Domino Server System performance. Support on lotus servers which include responsibilities like Recycling servers, user management.

Service Desk Team Lead

Renovision Automation Limited
Delhi
04.2007 - 07.2011
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Discussed customer concerns regarding product usage, billing to promote improved user experience.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured hardware, devices and software to set up work stations for employees.

Education

Bachelor of Arts - Art Education

Deen Dayal Upadhyaya Gorakhpur University
Uttar Pradesh
06.2008 - 07.2011

Skills

Coaching and mentoring initiatives

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Certification

Security Technologies AZ 500 Microsoft

Immigration Status

Czech Republic Permanent Residency

Timeline

Pursuing PMP Certification

08-2022

Azure administrator AZ-103 Microsoft

10-2021

ITIL

07-2021

DevOps Engineer Expert AZ 400, Microsoft

04-2021

Security Technologies AZ 500 Microsoft

02-2021

Associate IT Manager

AT&T Global Network Services Czech Republic
06.2016 - Current

System Administrator

IBM Delivery Center Brno, Czech Republic
04.2014 - 05.2016

Lotus Domino Administrator

Velocis System Pvt Ltd, Delhi. India
09.2012 - 03.2013

Bachelor of Arts - Art Education

Deen Dayal Upadhyaya Gorakhpur University
06.2008 - 07.2011

Service Desk Team Lead

Renovision Automation Limited
04.2007 - 07.2011
Sandeep TiwariCyber Security Manager