Sameer Kumar
Praha 10,10
Summary
Dynamic multilingual sales and customer experience leader with extensive international expertise in financial services, travel, security, and customer advocacy. Recognized for consistently surpassing sales targets while cultivating high-performing teams and delivering outstanding client service. Skilled communicator with a global perspective and profound cultural fluency, currently based in Prague with dual UK and Australian citizenship. Committed to driving growth and fostering meaningful relationships in diverse markets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Advocacy Specialist
Accolade / Transcarent
01.2024 - Current
- Engaged clients via outbound calls to promote and explain healthcare benefits Prague and services.
- Collected client histories and ensured seamless service handoffs to the healthcare specialists (Specialist nurses and doctors)
- Consistently exceeded performance targets from day one.
Team Leader
Yoummday / ICON
01.2023
- Worked and led different projects, one of which was working for HomeAway and Vrbo (both Expedia companies)
- Led remote security operations and CCTV management for UK-based sites. Sales & Security
- Trained and motivated customer service and sales teams across various projects. Operations Prague
- Ensured GDPR compliance under EU and UK guidelines.
Senior Associate / Team Leader
Opteck
01.2020
- Sold high-value investments (CFDs, Forex, Crypto) globally. Financial Sales &
- Promoted to Team Leader within 2 months; trained new hires based on tailored Retention | Prague coaching.
- Surpassed personal and team sales targets consistently.
Investment Consultant
HSBC Financial Advisor
- Delivered mortgage and financial advice to UK and international clients.
- Achieved up to 800% of sales targets; shortlisted for Salesperson of the Year.
- Navigated complex financial compliance and customer retention scenarios.
Overseas Marketing Manager
NTP Package Tours
01.2017
- Tour and tourism marketing
- Marketed India and Nepal tours across Europe for individuals, groups and companies planning travels to the Indian subcontinent and Nepal
- Managed B2B partnerships and client feedback loops for service improvement.
Specialist Consultant
Travelbag Plc
- Managed premium travel bookings and client experience end-to-end. Spoke with prospective clients both over the phone and face to face, understood their needs and plans, and coordinated with vendors all over the world (SE Asia, Australia and USA) to tailor the holiday within the desired budget constraints, also upsold products and services. Handled the entire booking from point to point.
- Fully trained in Amedeus and Sabre CRM booking systems
- Maintained vendor relationships and service quality across international markets.
Marketing Manager
Austcomm Teleservices
- Team leader and Manager
- Built and led a sales team of 80+ from scratch.
- Spearheaded training, strategy, and sales growth in a high-pressure environment dealing with tele and face to face sales
Education
MA - Economics
Griffith University
Brisbane Australia BA (Hons) - World History
World History With English Literature And Economics
University Of Delhi Skills
- Financial Product Sales
- Global Client Relations
- Team Leadership
- Fluent Dual Citizenship
- English, Hindi, Punjabi - UK & Australia
- Full Driving License
- CRM & Telephony Systems
- B2B Marketing
- Microsoft Office Suite
- Permanent resident of the Czech Republic
- GDPR Compliance
- Dual Citizenship
- UK & Australia
- Full EU Driving License BB1
- Insurance planning
Certification
- FSA Certified Financial Services Authority, UK
- Certificate in Radio Presentation Radio Solent Southampton UK
Additional Info
- Hosted a local radio show (Southampton) | Avid cricketer and multi-sport enthusiast
- Presented to 100+ industry professionals at IBS conference
- References available upon request
Hobbies
I have played cricket at a semi professional level in 4 continents, I also enjoy horse riding, golf and Karaoke.
I have a professional certificate in Radio presentation and was presenting radio shows in the morning at a live call in radio show in Southampton UK.
Languages
English
Native or Bilingual
Timeline
Client Advocacy Specialist
Accolade / Transcarent
01.2024 - Current
Team Leader
Yoummday / ICON
01.2023
Senior Associate / Team Leader
Opteck
01.2020
Overseas Marketing Manager
NTP Package Tours
01.2017
Investment Consultant
HSBC Financial Advisor
Specialist Consultant
Travelbag Plc
Marketing Manager
Austcomm Teleservices
MA - Economics
Griffith University
BA (Hons) - World History
World History With English Literature And Economics