Sajitha Nair
Program & Customer Support Professional
Prague
Summary
Adaptable professional with experience in customer service, program support, and editorial work across education, healthcare, publishing, and retail environments. Known for clear communication, teamwork, and consistently meeting deadlines in fast-paced settings.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Freelance Editor
Self-employed
Remote
11.2025 - Current
- Edited and proofread one full-length manuscript and two children’s picture books for clarity, consistency, and tone while preserving author voice.
- Managed revisions with author and designer feedback while consistently meeting agreed-upon deadlines.
- Applied style and formatting standards of the publishing house to ensure polished, consistent manuscripts.
Customer Sales and Service Expert
Hard Rock Cafe
Prague, Czechia
05.2025 - Current
- Consistently met or exceeded personal sales goals through proactive customer engagement and effective upselling techniques.
- Maintained inventory accuracy by assisting with stock management and timely restocking of merchandise.
- Collaborated with team members to achieve daily sales targets and support overall store performance.
- Trained and onboarded new employees on sales techniques and store procedures, improving team efficiency.
- Served as Acting Supervisor as needed, overseeing a team of 3–4 Sales Associates and assisting with administrative responsibilities.
Care Advocate
Accolade
Prague, Czechia
03.2024 - 02.2025
- Supported U.S.-based employees in navigating their health insurance plans, including provider searches, claims, and benefit explanations
- Acted as a liaison between employees and their employer's HR departments to facilitate access to necessary documentation, policies, and healthcare-related benefits.
- Owned and processed tasks related to provider searches, claims, and benefits
- Connected members with appropriate clinical specialists, ensuring seamless access to specialized care
- Built relations with the members through personalized interactions.
- Reviewed the database content regularly to ensure it aligned with the correct health benefits for the member
Associate Editor
Eklavya Foundation
Bhopal, India
08.2017 - 09.2020
- Translated content ensuring cultural and contextual accuracy for a diverse audience
- Authored articles on various topics, demonstrating versatility in writing
- Facilitated children's workshops on writing, fostering creativity and encouraging young talent
- Co-edited 6 books published by Chakmak, overseeing the editorial process and ensuring quality and consistency
- Co-led employee onboarding as part of the Mentorship and Induction Committee member
- Co-led initiatives in workplace safety and DEI, including Sexual Harassment awareness workshops.
- Promoted from Assistant Editor to Associate Editor after one year due to consistent performance and strong leadership capabilities
Program Associate
Room to Read
Raipur, India
05.2016 - 08.2017
- Led and managed a field team of 10 social mobilizers
- Wrote comprehensive case studies, monthly and quarterly reports, and donor reports
- Contextualized and translated training modules
- Analyzed field data to assess program effectiveness and inform the development of future strategies
- Actively participated in the recruitment process for field team members
- Coordinated with key stakeholders, including parents, schools, communities, and government officials
Education
Master of Arts - Gender Studies
Charles University
Prague 09.2020 - 09.2024
Master of Arts - Education
Azim Premji University
Bengaluru 07.2014 - 05.2016
Bachelor - Commerce
The Bhopal School of Social Science
Bhopal 07.2011 - 05.2014
Skills
Microsoft Office (Word, Excel, Powerpoint)
Google Suite (Docs, Slides, Sheets, Forms, Drive)
Presentation tools (Prezi, Canva)
Video Conferencing (Zoom, Teams, Skype, Webex)
Remote Collaboration Tools (Slack, Teams, Zoom, Meet, Discord)
Additional Information
Work Permit: Czech
Certification
Professional in Human Resources (PHR) – Udemy Business
Languages
English
Advanced (C1)
German
Elementary (A2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Freelance Editor
Self-employed
11.2025 - Current
Customer Sales and Service Expert
Hard Rock Cafe
05.2025 - Current
Professional in Human Resources (PHR) – Udemy Business
02-2025
SAP Human Capital Management – LinkedIn Learning
02-2025
Diversity, Equity & Inclusion in Recruiting – Udemy Business
11-2024
Care Advocate
Accolade
03.2024 - 02.2025
Master of Arts - Gender Studies
Charles University
09.2020 - 09.2024
Associate Editor
Eklavya Foundation
08.2017 - 09.2020
Program Associate
Room to Read
05.2016 - 08.2017
Master of Arts - Education
Azim Premji University
07.2014 - 05.2016
Bachelor - Commerce
The Bhopal School of Social Science
07.2011 - 05.2014