Sailesh Kafle
VIP Relationship Manager
Krc 36,Olbracthova,Praha
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Professional with proficient in computing, classifying, and recording numerical data to keep financial and clients personal records complete with exceptional knowledge regarding risk management .Self disciplined person with commitment to quality standards and superior customer satisfaction alongside gaining experience in account management, client management, relations, and business development .
Work History
VIP Relationship Manager
Tabella s.r.o
Oblractova /Praha, Praha 4
06.2021 - Current
- Data entry and analysis of VIP clients account through CRM and RTG and ensuring risks and issues are escalated to the head of VIP
- Building rapport with the most valuable assigned VIP clients
Reviewing accounts daily to assess the tier level of VIPs and optimize VIP activities; providing inter-departmental reports to anticipate future levels of contacts for forward planning of the VIP schedule - Creating personalized promotions and retention campaigns customized for VIP
- Managing and Monitoring account of highest and valuable customer of the company
- Keeping the record of the data of customers and analyzing to provide the best service
- Handling VIP client requests Via. live chat, phone calls, emails for ensuring customer maximum satisfaction.(assisting with documentation and payment procedures).
- Ensure risks and issues are escalated to the Fraud and Documents Department.
Finance Manager
F1Soft International Pvt. Ltd.
Kathmandu, Bagmati
01.2016 - 09.2018
- Managed timely and accurate reporting of various financial transactions and information for detailed analysis.
- Developed and administered annual budgets following periods of strong analysis and research.
- Monitored and reviewed financial controls, processes and procedures to enable best practice development.
- Enforced compliance with divisional and group financial policies and processes.
- Maximize system functionality to drive accurate and timely financial information for weekly and monthly processes.
- Provide insightful information and expectations to senior executives to aid in long- term and short-term decision making
Project Officer
University of West
London
09.2014 - 09.2015
- Carried out a research for the procurement of assets of the University of West London
- Generated project cost estimations with outstanding accuracy, guiding effective decision-making.
- Analyzing data and implement the results through the head of finance Department.
- Calculated required budgets, team requirements and additional resources to ensure project feasibility.
- Tracked and communicated project status, timelines and action items from project inception to delivery.
- Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
- Credit controlling of student debtors through phone, emails and letters
- Data entry and analysis of students and different stake holders
Intern
Kumari Bank Limited
Kathmandu, Bagmati
08.2011 - 09.2011
- Assisting customer through telephone calls and emails.
- Communicated with customers regarding products and services to raise brand awareness.
- Participated in training and seminars to enhance skills and promote growth.
- Answered phone enquiries and directed phone calls to specific departments.
- Managed calendar and scheduled appointments for executives to attend meetings.
Education
PH.D - Economics
09.2018 -
MBA - Business Administration
09.2013 - 01.2015
BBA - Business Administration
06.2008 - 08.2015
Skills
- Portfolio management
- Client rapport
- Up sales of games
- Online Gambling , iGaming
- Document coordination
- Salesforce
- Project status reporting
- Productivity improvement
- Technical writing
- Purchasing and procurement
- Quality management
- Research and development
- Competent in using Blue-qube , Unit-e workplace system ,RTG, CRM
- Competent with most of Microsoft Office programmes
Interests
- Daily practitioner of yoga with a focus on mindfulness ,stress management and for complete health package
- Enthusiast with a passion for exploring nature and fostering resilience which is provided by hiking
- Have a keen interest in staying informed about global trends and their impact on the present context like social economic aspect of the world with the cultural trend
- Interested in different songs , music and movies to get entertained by refreshing the mind
Languages
English
Fluent
Timeline
VIP Relationship Manager - Tabella s.r.o
06.2021 - Current
Czech University of Life Sciences - PH.D, Economics
09.2018 -
Finance Manager - F1Soft International Pvt. Ltd.
01.2016 - 09.2018
Project Officer - University of West
09.2014 - 09.2015
University of West London - MBA, Business Administration
09.2013 - 01.2015
Intern - Kumari Bank Limited
08.2011 - 09.2011
Nobel College - BBA, Business Administration
06.2008 - 08.2015
Similar Profiles
Siddharth UpadhyaySiddharth Upadhyay
Desktop Support Engineer at Tabella S.r.oDesktop Support Engineer at Tabella S.r.o
Eunice AnsahEunice Ansah
Finance Assistant at Osmium Solutions S.r.oFinance Assistant at Osmium Solutions S.r.o
ANNA CELENTANOANNA CELENTANO
Chef De Partie at La Tabella RestaurantChef De Partie at La Tabella Restaurant
Jaerim SeolJaerim Seol
Sales Manager at ACCUSERVICE S.R.OSales Manager at ACCUSERVICE S.R.O
Magdaléna TrnkováMagdaléna Trnková
Volunteer, Assistant of Social worker at NHSVolunteer, Assistant of Social worker at NHS