Sahil Grover
Velim
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
F&B Supervisor
Mandarin Oriental Prague Hotel
09.2021 - Current
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
F&B Head Waiter
Mandarin Oriental Hotel
09.2018 - 09.2021
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Server
Ashoka Restaurant
09.2012 - 10.2014
Education
Czech Language Course -
Prague Language Institute
09.2017
Bachelor Of Commerce - undefined
University Of Maharaja GangaSingh
06.2009
12th Standard - undefined
Board Of Secondary Education
06.2006
10th Standard - undefined
Board Of Secondary Education
06.2004
Skills
- Food and beverage operations
- Scheduling staff
- Table management
- Team leadership
- Microsoft Excel
Hobbies and Interests
Love to spend good time with family. Playing cricket (Czech National Team Player)
References
Mandarin Oriental, Prague
Languages
Hindi
English
Ukrainian
Czech
Timeline
F&B Supervisor
Mandarin Oriental Prague Hotel
09.2021 - Current
F&B Head Waiter
Mandarin Oriental Hotel
09.2018 - 09.2021
Server
Ashoka Restaurant
09.2012 - 10.2014
Bachelor Of Commerce - undefined
University Of Maharaja GangaSingh
12th Standard - undefined
Board Of Secondary Education
10th Standard - undefined
Board Of Secondary Education
Czech Language Course -
Prague Language Institute
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