Rushimisha Josue
Poznan,30
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Add to this, I have strong background in IT field.
Overview
1
1
year of professional experience
Work History
Customer Care Specialist
Hybyte
09.2022 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took ownership of customers issues to follow problems through to resolution.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer inquiries via phone, email.
Education
Bachelor of Science - Production Management And Engineering
School of Communication And Management
Poznan06.2027
High School Diploma -
Nyamata High School
Rwanda08.2022
Skills
- MS Office
- Call Center Operations
- Microsoft Office
- Product Knowledge
Languages
Kinyarwanda
Native language
English
Advanced
C1
French
Elementary
A2
Timeline
Customer Care Specialist
Hybyte
09.2022 - 10.2023
Bachelor of Science - Production Management And Engineering
School of Communication And Management
High School Diploma -
Nyamata High School
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