Rudolf Hofmann
Králův Dvůr
Summary
Dynamic Senior Account Manager with a proven track record at Air Dispatch PRG, specializing in CX policies and operations. Excelled in staff management and team development, significantly enhancing compliance and efficiency. Expert in FM and CM - Amadeus app, adept at leading teams to achieve exceptional results in airline operations.
Overview
17
17
years of professional experience
Work History
Senior Account Manager
Air Dispatch PRG
Prague
11.2016 - Current
- Educated new employees in industry standards and best practices.
- Led the CX team in managing Load control matters, ensuring compliance with established procedures.
- Provided high-level reporting and root cause analysis
- Facilitating communication with the CX ASD team and all DAOM.
- Conducting business trip around the world in CX network to familiarize with local procedures and constraints
Check in Agent & Customer Service
Prague Airport Handling
Prague
07.2008 - 10.2011
- Ensured all necessary documents were completed prior to boarding aircrafts.
- Verified customer identification documents and travel itineraries.
- Helped travelers find locations within airport complex.
- Greeted customers and provided assistance in completing check-in procedures.
- Issued boarding passes to passengers after confirming their identity and verifying their seat assignments.
- Resolved customer complaints or issues in a timely manner.
Education
High School Diploma -
Business Academy
Zatec05-2007
College of Polytechnics
JihlavaSkills
- CX policies and procedures
- FM and CM - Amadeus app
- Staff management
- Operations
- Schedule management
- Team development
- Airline operations
- DGR training
Languages
Czech
First Language
English
Advanced (C1)
C1
German
Intermediate (B1)
B1
Affiliations
- Volunteering (Czechia - 7 competitions, Switzerland - 3 competitions including UEFA EURO 2008)
- Aviation enthusiasm
- Golf caddie
- Football
Accomplishments
- Win as caddie on LET with Marta Martin 2024 in Beroun (Czechia)
Timeline
Senior Account Manager
Air Dispatch PRG
11.2016 - Current
Check in Agent & Customer Service
Prague Airport Handling
07.2008 - 10.2011
High School Diploma -
Business Academy
College of Polytechnics
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