Ruby Laksha
Mladá Boleslav
Summary
Adept at transforming client experiences and streamlining operations, I leveraged expertise in customer relations and organizational skills at Pretty Woman Salon to enhance service quality and team performance. My background spans from crafting trendsetting styles at MD Fashion to boosting sales through innovative service offerings, demonstrating a unique blend of creative and managerial acumen. After war in Ukraine started I moved to Czech republic and started working there at Shkoda car factory. My main job at the factory was to install seat belts and airbags in cars. I also gained excellent communication skills in this job because I worked with people of different nationalities - Poles, Czechs, Lithuanians, Serbs, Belarusian and others.
Other then that I can tell you that I can speak English, Ukrainian, Russian and Czech languages and I think it can be helpful for work too.
Overview
11
11
years of professional experience
Work History
Hair Reconstruction Specialist
Laksha Hair
11.2022 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Processed payments, entering sales in register for prompt customer service.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Demonstrated versatility in hairstyling by mastering various techniques for different hair types and textures.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
- Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
Auto Factory Worker
Skoda Auto
09.2022 - 06.2024
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Demonstrated exceptional attention to detail when performing vehicle inspections, ensuring thorough documentation of findings for effective communication with customers on recommended repairs or maintenance services.
- Worked with project managers to coordinate resources effectively while meeting established deadlines and milestones.
- In this job, we've been building cars since the beginning.
Fashion Stylist
MD Fashion
01.2021 - 02.2022
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences.
- Built a loyal clientele through exceptional customer service, consistent follow-up, and tailored communication strategies.
- Increased sales revenue by effectively upselling styling services, accessories, and additional wardrobe pieces.
- Improved client confidence through transformative makeovers that considered body shape analysis techniques as well as color theory principles.
- Created impactful visual merchandising displays that attracted customers and increased foot traffic in retail stores.
- Produced and updated detailed inventory reports to document all items in wardrobe.
- Researched current fashion trends to create on-trend looks for editorial and commercial projects.
- Streamlined wardrobe organization for clients, resulting in improved efficiency and ease of access to garments.
- Developed signature looks for celebrities and models for appearances, photo shoots and runway shows.
- Interacted with high-end luxury brands to obtain samples for styling projects.
Beauty Salon Manager
Pretty Woman Salon
07.2015 - 01.2021
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
- Recruited talented stylists by participating in job fairs and networking within the industry.
- Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
- Developed staff training programs to improve service quality and overall team performance.
- Managed inventory effectively, reducing waste and ensuring timely product restocking.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Oversaw salon employee performance, facility cleanliness, and sales.
Bartender
Cardan Music Club
06.2013 - 07.2015
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
No Degree - Computer Sience
Odesa Cooperative Computer College
Odesa, Ukraine05.2012
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Advanced Communication
- Technical communication
- Teamwork and Collaboration
- Self Motivation
- Organizational Skills
- Written Communication
- Professionalism
- Team building
Hobbies
I have couple of interesting hobbies which include: travelling, camping, historical reconstruction, role games, computer games, cooking and handmade. Very rare it can be cosplay too - for this thing I need an inspiration.
Languages
Ukrainian
Native language
Czech
Intermediate
B1
English
Advanced
C1
Russian
Proficient
C2
French
Beginner
A1
Timeline
Hair Reconstruction Specialist
Laksha Hair
11.2022 - Current
Auto Factory Worker
Skoda Auto
09.2022 - 06.2024
Fashion Stylist
MD Fashion
01.2021 - 02.2022
Beauty Salon Manager
Pretty Woman Salon
07.2015 - 01.2021
Bartender
Cardan Music Club
06.2013 - 07.2015
No Degree - Computer Sience
Odesa Cooperative Computer College
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