IT Skills: Proficient in Python, C, and HDL programming languages
Rubin Hao
Praha
Summary
Dynamic Field Application Engineer and Online Service Manager with a proven track record at Gausium and Huawei Technologies Czech S.r.o., enhancing customer satisfaction and optimizing product performance. Skilled in network configuration and team collaboration, adept at driving innovative solutions and fostering strong customer relationships. Demonstrates exceptional problem-solving aptitude and adaptability, significantly improving service processes.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Online Service Manager
Huawei Technologies Czech S.r.o.
08.2020 - 03.2021
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Field Application Engineer (FAE)
Gausium
10.2021 - 05.2022
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Supported software integration and implemented maintenance enhancements.
- Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
- Partnered with development team on product development and application support plans.
Education
English Preparatory Program
The Institute For Language And Preparatory Studies
Podebrady, Czechia09.2017
Bachelor's in Electrical Engineering And Computer -
Czech Technical University in Prague
Prague, Czechia 04.2001 -
Master's in Electronics And Communications -
Czech Technical University in Prague
Prague, Czechia 04.2001 -
Skills
Client presentations
Network configuration
Training and mentoring
Test Plan Development
Verbal and written communication
Coding
Team Collaboration
Active Listening
Attention to Detail
Problem-solving aptitude
Adaptability
Analytical Thinking
Software
Timeline
Field Application Engineer (FAE)
Gausium
10.2021 - 05.2022
Online Service Manager
Huawei Technologies Czech S.r.o.
08.2020 - 03.2021
Bachelor's in Electrical Engineering And Computer -
Czech Technical University in Prague
04.2001 -
Master's in Electronics And Communications -
Czech Technical University in Prague
04.2001 -
English Preparatory Program
The Institute For Language And Preparatory Studies