Manager
Manager and senior ServiceNow consultant/architect delivering SPM, ITSM, CSM and OT solutions for MHP and major automotive clients. I build robust enterprise integrations (Bechtle OpenTrans ordering, Flexera/AppPortal, JIRA) using Scripted REST, Flow Designer and IntegrationHub, and lead complex delivery across PowerCo, Porsche and the VW Group. Highlights include SPM delivery at PowerCo, Porsche VA/AI quality improvements, Flexera/AppPortal connectivity, and MHP’s internal Bechtle procurement integration with end‑to‑end notifications and delivery confirmation. At Volkswagen, I contributed significantly to OT initiatives, including the OT Plant Onboarding & Data Collection Framework for standardized OT device onboarding and unified asset provisioning across global plants. I drive operations readiness and cross‑vendor coordination while producing clear technical/process documentation and training.

