Hi, I’m
Roman Brenza
Company Owner - IT Support Engineer, Administrator, Sales Engineer
Prague
Summary
Driven and motivated Sales Engineer with exceptional consultative sales and analytical skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Support professional with strong technical expertise and problem-solving skills. Adept at diagnosing and resolving complex issues, ensuring seamless system performance. Known for effective team collaboration and adaptability to changing needs. Skilled in troubleshooting, customer support, and software maintenance. Reliable and results-driven with focus on achieving operational excellence.
Overview
28
years of professional experience
17
Certifications
2
Language
Work History
Company Owner
IT Support Engineer, Administrator, Sales Engineer
04.2018 - Current
Job overview
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Served as a trusted advisor to clients on technology selection decisions, providing objective recommendations based on their specific requirements.
- Provided exceptional pre-sales support, guiding customers through the evaluation process and addressing any concerns or questions.
Panasonic Marketing Europe
B2B Sales Engineer for CEE Region
11.2012 - 03.2018
Job overview
- 2014 - 4 Months working placement in R&D Panasonic Factory in Osaka Japan
- Took care of running projects B2B sale in CEE region + Israel
- Provided pre and post sales technical support to partners, customers and integrators on Panasonic Toughbook and Toughpad products
- Conducted product lead workshop for customers
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Analysed technical sales, provided testing, troubleshooting and ongoing support at all stages in cooperation with Japan factory and factory representative and EU colleagues
- Performed planning, installation, configuration of devices and services for customers and partners
- Coordinated product sample for testing, giving technical advices and solved integration issues
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
DELL Computer
System Integration Advisor
03.2011 - 06.2012
Job overview
- Global Infrastructure Consulting Services (GICS)
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Main Platform VMware (Storages)
- Responsible for implementing VMware infrastructure (installations, configuration, upgrades)
- Responsible for the successful deployment of Enterprise hardware and software projects within the customer's environment across Europe
- Providing assistance on scoping & implementation planning
- Proactively identifying potential risks and implementing mitigation plans
- On-site installations, configuring, maintaining DELL systems (SAN NAS DAS)
- Servers, EMC, Equalogic and PowerVault Disk Arrays (FC, iSCSI, SAS)
- LAN & FC switches and various customer enterprise solutions
- Communicating technical and business issues with customers, account teams and other internal partners
DELL Computer
MVFS System Engineer
04.2009 - 03.2011
Job overview
- IT Solutions
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Providing technical support for DELL end-users
- Responsible for installing, configuring, maintaining and repairing the DELL systems
- Servers, EMC Disk Arrays, Backup libraries and switches
- Proactive approach and continuous learning of new technologies and attending courses
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Communication with Gold DELL hotline and Command Center in Ireland to solve the issues
Getronics & Kapsch
Field Service Engineer
03.2006 - 03.2009
Job overview
- IT Solutions
- Provided onsite support for DELL end-users experiencing technical difficulties, resolving problems quickly and efficiently
- Responsible for installing, configuring, maintaining and repairing the DELL systems
- Servers, EMC Disk Arrays, Backup libraries and switches
- Providing 24/7 immediate technical on-site assistance, identifying nature of issues and providing optimal solutions
- Cooperation with Gold DELL hotline and Command Center in Ireland to solve the issues
Hewlett-Packard
Custom Support Engineer
04.1997 - 05.2005
Job overview
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Onsite Customer Support Engineer at the Support department
- Providing technical support for Hewlett-Packard end-users
- Responsible for configuring, maintaining and repairing the HP server systems
Education
VSMIE CollegePrague
UG from Information Management and Business Administration
04.2001
Filosofical Faculty of Palacky UniversityOlomouc, Czechia
from English and Spanish Course
Electrotechnical Secondary SchoolOlomouc
from Electrical, Electronics And Communications Engineering
04.2001
Skills
Expertise in HP, DELL, EMC and Panasonic devices
IT support experience
IT troubleshooting
IT problem-solving
IT infrastructure optimization
IT service delivery
IT standards
IT skills
IT support management
IT systems support
IT infrastructure
IT performance measurement
IT management
IT diagnostics
Certification
02/2012 VMware Certification VCP510 Title: VCP5 / VMware Certified Professional (Prague)
Interests
Sports like Beach Volleyball, Wakeboarding, Inline Skating, Squash, Badminton, Biking, Fitness, Snowboarding.
ORGANIZATIONAL AND SOCIAL SKILLS AND COMPETENCIES
- Analytical skills looking for nature of complex issues to be able to solve them
- Communication skills capable to exercise appropriate judgment when assessing the needs of the client and determine the resolution best suited for the situation
- Teamwork: Team player experienced with multicultural & multinational teams, taking part in working and education courses abroad.
INTERNATIONAL EXPERIENCE
- 4 months working placement in R&D Panasonic Factory in Osaka Japan
- Attended courses in USA, France, UK, Germany, Netherlands and Austria and Japan.
DRIVING LICENCE
Driving license A, B
Languages
English
Advanced (C1)
Czech
Bilingual or Proficient (C2)
Timeline
IT Support Engineer, Administrator, Sales Engineer
Company Owner
04.2018 - Current
B2B Sales Engineer for CEE Region
Panasonic Marketing Europe
11.2012 - 03.2018
System Integration Advisor
DELL Computer
03.2011 - 06.2012
MVFS System Engineer
DELL Computer
04.2009 - 03.2011
Field Service Engineer
Getronics & Kapsch
03.2006 - 03.2009
VSMIE College
UG from Information Management and Business Administration
04.2001
Electrotechnical Secondary School
from Electrical, Electronics And Communications Engineering
04.2001
Custom Support Engineer
Hewlett-Packard
04.1997 - 05.2005
Filosofical Faculty of Palacky University
from English and Spanish Course