ROBERT MAJER
IT Delivery Manager
Brno
Summary
Experienced IT manager who focuses on people, values transparency and excels in putting team together to deliver what is needed.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
IT Delivery Manager
Kyndryl
11.2023 - Current
- Owner of Storage infrastructure in Austria and Switzerland. Responsible for technical team providing its maintenance, managing team performance and internal hiring.
- Lead a major hardware refresh project for Data centers in Vienna, which included choosing the right vendor and solution, as well as installation planning and coordination.
- Responsible for storage pool financial performance, which includes cost analysis, a cost cutting action plan, price management and monthly financial control.
People Manager
IBM / Kyndryl
01.2020 - 10.2023
- In charge of SAN Storage team that maintains environment for a Swiss client & Client integration team responsible for managing the needs of customer via ITIL standard processes through to technical teams
- Responsible for resource and performance management, team vision, personal leadership and employees growth as well as business results and client relationships
- Participating on Service Management on-call duty, responsible for coordinating technical teams & managing customer communication while solving critical incidents during out of office hours. Involved in 100+ incidents.
Team Leader
IBM
01.2016 - 01.2020
- Responsible for workload management, client escalations, team meetings and overall coordination of day-to-day business, skills development of the team and agile ceremonies
Project Office
Honeywell
01.2014 - 01.2016
- Project administration of R&D Projects related to space & aircraft technologies
- Responsible for accurate timeline and financial management of projects, Organizational and administrative support of project engineers and SW developers
Administrative Team Lead
IBM
01.2013 - 01.2015
- Responsible for team administration, shift planning, overseeing financial reporting of the department, supporting management during audits, conducting interviews, organizing team events
Education
Master's degree - International & European Studies
Masaryk University
Brno 09.2010 - 06.2014
Skills
- Experienced in Agile methods
- MS Excel data analytics skills
- User experience in SAP and PowerBI
- Budgetary control and planning
- Team management
- Leadership for professional growth
- Incident and crisis management
- Customer communication
Accomplishments
- ISO 9001 certification, 12/22
- ISO 27001 certification, 12/22
Timeline
IT Delivery Manager
Kyndryl
11.2023 - Current
People Manager
IBM / Kyndryl
01.2020 - 10.2023
Team Leader
IBM
01.2016 - 01.2020
Project Office
Honeywell
01.2014 - 01.2016
Administrative Team Lead
IBM
01.2013 - 01.2015
Master's degree - International & European Studies
Masaryk University
09.2010 - 06.2014
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