Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Robert Cho

Stockholm,AB

Summary

Dynamic Senior Mortgage Advisor at Lendo AB with a proven track record of exceeding sales targets and delivering superior customer service. Expert in mortgage solutions, I leverage proactive problem-solving and effective sales techniques to optimize client outcomes, ensuring compliance and satisfaction throughout the process. Committed to fostering strong relationships and driving business growth.

Overview

9
9
years of professional experience

Work History

Senior Mortgage Advisor

Lendo AB
08.2019 - Current
  • Advised clients on a wide range of mortgage products, including residential, buy-to-let, and remortgage solutions, ensuring suitability and compliance with regulatory requirements.
  • Led client consultations, assessed financial situations, and recommended tailored mortgage options to meet individual needs and objectives.
  • Maintained up-to-date knowledge of mortgage market trends, lender criteria, and interest rates to provide accurate and timely advice.
  • Developed and managed a strong pipeline of mortgage applications, from initial enquiry to completion, ensuring a high conversion rate and client satisfaction.
  • Built strong relationships with key stakeholders, including estate agents, solicitors, and lenders, to support seamless transactions.
  • Mentored and supported junior advisors, contributing to team development and professional standards.
  • Ensured full compliance with FCA regulations and internal policies, maintaining accurate and detailed client records.
  • Consistently exceeded sales targets and customer service benchmarks, contributing to the company’s overall growth and reputation.

Mortgage Specialist

Consector
03.2019 - 08.2019
  • Provided expert advice on a wide range of mortgage products, including first-time buyer, home mover, buy-to-let, and remortgage solutions, helping clients make informed financial decisions.
  • Conducted in-depth consultations with clients to assess their financial situation, goals, and eligibility for various mortgage products, ensuring a personalized service.
  • Collaborated with underwriters, lenders, and third-party professionals (such as solicitors and estate agents) to facilitate smooth mortgage applications from start to finish.
  • Delivered exceptional customer service by guiding clients through the entire mortgage process, from application to completion, ensuring a seamless experience.
  • Stayed current on industry trends, lender policies, and government regulations to provide accurate advice and optimize client outcomes.
  • Managed a high volume of applications, consistently achieving targets for processing speed, customer satisfaction, and conversion rates.
  • Ensured compliance with all financial regulations, including those set by the FCA, and maintained accurate records for each client interaction.
  • Fostered strong relationships with new and existing clients, encouraging repeat business and referrals through excellent service and follow-up.

Sales Manager

Advisa AB
03.2018 - 12.2018
  • Overseen the origination and closing of a wide variety of loan products, including personal, business, and home loans, ensuring consistent revenue growth.
  • Developed and executed sales strategies to meet or exceed monthly and annual sales targets, driving both individual performance.
  • Cultivated and maintained strong relationships with key clients, referral partners, and financial institutions, expanding the company’s network and increasing new business opportunities.
  • Analyzed market trends, customer needs, and competitor offerings to identify new sales opportunities and adjust strategies to maintain competitive edge.
  • Ensured full compliance with regulatory guidelines, internal policies, and industry best practices in every phase of the loan sales process.

Loan Advisor

Advisa AB
12.2016 - 02.2018
  • Provided expert advice on a wide range of loan products, including personal, auto, home equity, and debt consolidation loans, helping clients choose the most suitable options for their financial needs.
  • Conducted comprehensive assessments of clients' financial situations, credit scores, and loan eligibility to recommend personalized loan solutions.
  • Guided clients through the entire loan application process, from initial consultation to approval, ensuring a seamless and positive experience.
  • Developed and maintained strong relationships with clients, delivering ongoing support and follow-up to encourage repeat business and referrals.
  • Worked closely with underwriting teams to ensure timely processing and approval of loan applications, minimizing delays and improving overall efficiency.
  • Stayed updated on industry trends, regulations, and financial products to provide accurate, compliant, and competitive loan options to clients.
  • Ensured full compliance with all legal and regulatory requirements, including fair lending practices, while maintaining accurate records and documentation.
  • Achieved individual sales targets, contributing to the team’s overall success, and consistently met or exceeded customer satisfaction goals.

Education

Certificate - Swedsec Licensiering AB

Swedsec Bolan
Stockholm, Sweden
04-2019

Skills

  • Superior customer service
  • Proactive problem-solving
  • Adaptable Decision-making
  • Effective sales techniques

Languages

English
Advanced (C1)
Swedish
Bilingual or Proficient (C2)

Timeline

Senior Mortgage Advisor

Lendo AB
08.2019 - Current

Mortgage Specialist

Consector
03.2019 - 08.2019

Sales Manager

Advisa AB
03.2018 - 12.2018

Loan Advisor

Advisa AB
12.2016 - 02.2018

Certificate - Swedsec Licensiering AB

Swedsec Bolan

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Robert Cho