Summary
Overview
Work History
Education
Skills
Timeline
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Rita Olsansky-Ments

Rita Olsansky-Ments

Account Operation Manager
Prague

Summary

With a proven track record at HP Inc., I excel in enhancing distributor success and customer satisfaction through expert relationship management and strategic business analysis. My approach combines strong conflict resolution and cross-functional coordination, driving operational excellence and fostering trust for mutual growth.

Overview

20
20
years of professional experience
4
4
Languages

Work History

Account Operation Manager

HP INc.
Prague
08.2018 - Current
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
  • Relationship Management: Build and maintain strong relationships with distributors, ensuring open communication and alignment of distributor goals with company objectives. Foster long-term partnerships that support mutual growth.
  • Business Analysis: Lead comprehensive business analyses to identify opportunities for improvement and provide actionable recommendations to sales teams to enhance operational effectiveness.
  • Cross-Functional Collaboration: Work closely with sales, logistics, and finance teams to address complex operational issues. Act as a point of escalation to facilitate resolution and ensure smooth distributor operations.
  • Post-Project Evaluation: Conduct evaluations following projects to assess outcomes and ensure alignment with customer needs, driving continuous improvement in processes and services.
  • Performance Reviews: Prepare and facilitate operational performance reviews with distributors, using data-driven insights to identify areas for enhancement and ensure strategic alignment.

Country Fulfillment Manager

Hp Inc
Prague
04.2013 - 08.2018
  • Business Model Management: Oversee and manage the development of quantitative and qualitative business models to support printing sell-in activities, ensuring alignment with regional strategies.
  • Order Backlog Support: Collaborate with cross-border functions, including sales management, supply planning, channel operations, finance, and regional country categories to address and resolve escalations related to order backlogs.
  • Data Analysis for Strategic Planning: Provide comprehensive data analysis support to inform strategic planning initiatives, aiming to maximize both financial and shipment targets while enhancing customer satisfaction.
  • Performance Review and Reporting: Create and conduct weekly reviews of market share and revenue performance against sell-in and exit management targets. Monitor product availability and open backlog, proposing corrective actions based on the analysis of results.
  • Process Ownership: Act as the process owner for the availability process across EMEA, including the creation and automation of a Forecast Based Distribution Tracker to optimize workflow.
  • Training and Development: Provide regular training and support for Supply Chain processes and tools to enhance team capabilities and operational efficiency across the region.
  • Performance Metrics Review: Compile and review performance metrics, identifying opportunities for improvement actions and driving initiatives to address any gaps in performance.

Pricing Analyst - Benelux

UPS
Brussels
04.2009 - 09.2011
  • Bid Pricing Analysis: Evaluate bid pricing for revenue impact and profitability using data-driven insights.
  • Proposal Preparation: Create structured pricing proposals for management based on strategic analysis and customer benchmarking.
  • Contract Administration: Oversee contract compliance and coordinate implementation with relevant departments.

Sales Operation Manager

Duna House Holding
Budapest
01.2007 - 04.2009
  • Industry Analysis: Evaluate trends and competitor activities for strategic decisions.
  • Sales Forecasting: Prepare forecasts using historical data for planning.
  • Product Development: Collaborate with Groupama Insurance on new products.
  • Training: Provide product training and sales support to teams.
  • Web Coordination: Oversee the development of a web-based product register.
  • Account Management: Manage premium foreign accounts and maximize revenue.
  • Sales Analysis: Analyze sales data to identify trends and improvements.
  • Premium Calculation: Calculate sales premiums accurately based on guidelines..

Office Manager

CHRONOS Systems
09.2004 - 01.2007
  • Executive Support: Provide administrative support to senior executives.
  • Operational Management: Oversee daily operations in multiple countries.
  • Cross-Regional Coordination: Collaborate with local teams to improve processes.
  • Reporting: Prepare operational reports with insights for improvement.
  • Project Management: Assist in executing special projects.
  • Communication Liaison: Facilitate communication across departments.

Education

BBA - Commerce And Marketing

Budapest Business School
Budapest, Hungary
04.2001 -

Skills

Distributor & Account Relationship Management

Conflict Resolution & Problem-Solving

Cross-Functional Coordination

Performance optimizatsion

Operational efficiency

Timeline

Account Operation Manager

HP INc.
08.2018 - Current

Country Fulfillment Manager

Hp Inc
04.2013 - 08.2018

Pricing Analyst - Benelux

UPS
04.2009 - 09.2011

Sales Operation Manager

Duna House Holding
01.2007 - 04.2009

Office Manager

CHRONOS Systems
09.2004 - 01.2007

BBA - Commerce And Marketing

Budapest Business School
04.2001 -

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Rita Olsansky-MentsAccount Operation Manager