Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Ricardo Cadime

Ricardo Cadime

Service Desk Specialist
Porto,209

Summary

I’m a Service Desk Specialist with a Full Stack Developer certificate, but my journey here has been anything but typical. With a law degree earned in 2011, I initially navigated the legal field before transitioning to the football market as an agent. Later, I managed a pharmacy business in Porto, where I honed my skills in inventory management and data analysis.
Now, I’m taking my steps into the tech industry, driven by a passion for software development and a commitment to continuous learning.

Developed strong communication and technical support skills in high-pressure IT environment. Demonstrated ability to troubleshoot and resolve issues efficiently, ensuring user satisfaction and system functionality.

I’m excited to contribute my adaptability, strong soft skills, and growing technical expertise to a dynamic team, and I’m looking for an opportunity that will support my development and growth.

Overview

12
12
years of professional experience
8
8
years of post-secondary education
4
4
Languages

Work History

Service Desk Specialist

Infosys BPM
01.2025 - Current
  • Streamlined service desk processes for quicker issue resolution and increased client satisfaction.
  • Facilitated smooth software installations, upgrades, and patches, ensuring minimal disruption to users'' work".
  • Improved customer satisfaction by efficiently addressing and resolving service desk tickets.
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.

Lawyer

M. Mota Pinho e Isabel Lagoa - Advogados
09.2021 - 12.2022
  • Management and Compliance with Procedural Deadlines
  • Organization in the Workplace
  • Language and Writing Competence
  • Continuous case assessment and Analysis
  • Ability to Persuasion and Interpersonal Communication

Pharmacy Store Manager

Farmácia Confiança de Ermesinde, Lda
01.2018 - 09.2021
  • Business Unit and Inventory management
  • Data Analysis towards Stock Management

Football Player Agent

Top10 - Gestão de Carreiras Desportivas, Lda
11.2012 - 12.2018
  • People Management, Sports Career Management and Planning, Events Organization
  • Monitoring of Athletes, Organization and Financial Management

Education

Junior Full Stack Developer -

Cegid Primavera Academy
03.2023 - 01.2024

PHARMACY ASSISTANT TECHNICIAN - undefined

Associação Nacional de Farmácias
01.2019 - 06.2019

Fifa Player Agent - undefined

Federação Portuguesa de Futebol

Law Degree - undefined

Universidade Católica Portuguesa
09.2004 - 06.2011

Skills

    ServiceNow

undefined

Timeline

Service Desk Specialist

Infosys BPM
01.2025 - Current

Junior Full Stack Developer -

Cegid Primavera Academy
03.2023 - 01.2024

Lawyer

M. Mota Pinho e Isabel Lagoa - Advogados
09.2021 - 12.2022

PHARMACY ASSISTANT TECHNICIAN - undefined

Associação Nacional de Farmácias
01.2019 - 06.2019

Pharmacy Store Manager

Farmácia Confiança de Ermesinde, Lda
01.2018 - 09.2021

Football Player Agent

Top10 - Gestão de Carreiras Desportivas, Lda
11.2012 - 12.2018

Law Degree - undefined

Universidade Católica Portuguesa
09.2004 - 06.2011

Fifa Player Agent - undefined

Federação Portuguesa de Futebol
Ricardo CadimeService Desk Specialist