Rebekah Jacob
Hlavní město Praha
Summary
Motivated Customer Service Representative experienced in fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals.
Overview
2026
2026
years of professional experience
Work History
Account Manager for Property Owners
ICON/Yoummday
04.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Providing exceptional customer service and anticipating client needs.
- Developed customized account plans for clients to help them achieve their business goals.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Communications Specialist
ICON Communication Center
03.2021 - 03.2022
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Ensured consistent brand messaging across all external communications channels, leading to a strong brand identity.
- Answered client queries and complaints to provide strong customer service.
- Created persuasive sales collateral that effectively communicated product benefits, resulting in increased lead generation efforts.
Sales Manager
PragueThrift Store
02.2020 - 03.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales Associate
Victorias Secret
2006 - 2007
- Developed positive customer relationships through friendly greetings and excellent service.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies, recommendation of accessories and complementary purchases.
- Sourced hard to find items at other store locations to meet customer needs.
- Organized racks and shelves to maintain visual appeal of the store.
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
General Office Clerk
Dr. Mohammad Attar, MD, Smith Tower 6550 Fannin St. Ste 2123
2004 - 2005
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Maintained a clean reception area, including lounge and associated areas.
- Answered calls in a timely matter and forwarded to appropriate parties.
- Managed medical insurance information.
- Set up appointments.
- Performed general administrative duties, including copying, faxing and filing.
Unit Secretary
Methodist Hospital Healthcare System
06.2001 - 09.2004
- Managed incoming calls and directed to appropriate department.
- Monitored inventory levels and advised management of need for replenishment.
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Transcribed doctors’ medication orders, lab test requests and care plans.
- Processed lab paperwork and requests according to physicians’ orders.
- Addressed customer service inquiries thoroughly and quickly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Receptionist
River Oaks Plastic Surgery Center: Perry Carlton MD
2000 - 2001
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Collected deposits, fees and payments.
- Maintained files and records with effective filing systems.
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Greeted persons entering the establishment and determined the nature and purpose of visit.
Sales Associate
JCPenney
1999 - 2000
- Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
- Prioritized and accomplished wide range of tasks each shift.
- Demonstrated use and care of merchandise.
- Collaborated with in-store maintenance, stocking, merchandising and upkeep.
- Directed individuals to merchandise locations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma - undefined
Elsik High School
Houston, TXSkills
Inventory management
Product knowledge
Customer service focus
Adapt to diverse groups
Sales
Customer relationships
Problem resolution
Team collaboration
Follow-up skills
Client engagement
Skills
Inventory management
Timeline
Account Manager for Property Owners
ICON/Yoummday
04.2022 - Current
Communications Specialist
ICON Communication Center
03.2021 - 03.2022
Sales Manager
PragueThrift Store
02.2020 - 03.2021
Unit Secretary
Methodist Hospital Healthcare System
06.2001 - 09.2004
High School Diploma - undefined
Elsik High School
Sales Associate
Victorias Secret
2006 - 2007
General Office Clerk
Dr. Mohammad Attar, MD, Smith Tower 6550 Fannin St. Ste 2123
2004 - 2005
Front Desk Receptionist
River Oaks Plastic Surgery Center: Perry Carlton MD
2000 - 2001
Sales Associate
JCPenney
1999 - 2000
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