Rebekah Jacob
Hlavní město Praha
Summary
Motivated Customer Service Representative experienced in fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals.
Overview
2026
2026
years of professional experience
Work History
Account Manager for Property Owners
ICON/Yoummday
Prague, Czechia
04.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Providing exceptional customer service and anticipating client needs.
- Developed customized account plans for clients to help them achieve their business goals.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Communications Specialist
ICON Communication Center
Prague
03.2021 - 03.2022
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Ensured consistent brand messaging across all external communications channels, leading to a strong brand identity.
- Answered client queries and complaints to provide strong customer service.
- Created persuasive sales collateral that effectively communicated product benefits, resulting in increased lead generation efforts.
Sales Manager
PragueThrift Store
Prague 1, Prague2 And Prague 7
02.2020 - 03.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales Associate
Victorias Secret
Houston, Texas
2006 - 2007
- Developed positive customer relationships through friendly greetings and excellent service.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies, recommendation of accessories and complementary purchases.
- Sourced hard to find items at other store locations to meet customer needs.
- Organized racks and shelves to maintain visual appeal of the store.
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
General Office Clerk
Dr. Mohammad Attar, MD, Smith Tower 6550 Fannin St. Ste 2123
Houston, Texas
2004 - 2005
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Maintained a clean reception area, including lounge and associated areas.
- Answered calls in a timely matter and forwarded to appropriate parties.
- Managed medical insurance information.
- Set up appointments.
- Performed general administrative duties, including copying, faxing and filing.
Unit Secretary
Methodist Hospital Healthcare System
Houston, TX
06.2001 - 09.2004
- Managed incoming calls and directed to appropriate department.
- Monitored inventory levels and advised management of need for replenishment.
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Transcribed doctors’ medication orders, lab test requests and care plans.
- Processed lab paperwork and requests according to physicians’ orders.
- Addressed customer service inquiries thoroughly and quickly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Receptionist
River Oaks Plastic Surgery Center: Perry Carlton MD
Houston, TX
2000 - 2001
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Collected deposits, fees and payments.
- Maintained files and records with effective filing systems.
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Greeted persons entering the establishment and determined the nature and purpose of visit.
Sales Associate
JCPenney
Houston, TX
1999 - 2000
- Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
- Prioritized and accomplished wide range of tasks each shift.
- Demonstrated use and care of merchandise.
- Collaborated with in-store maintenance, stocking, merchandising and upkeep.
- Directed individuals to merchandise locations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma - undefined
Elsik High School
Houston, TXSkills
Inventory management
Product knowledge
Customer service focus
Adapt to diverse groups
Sales
Customer relationships
Problem resolution
Team collaboration
Follow-up skills
Client engagement
Skills
Inventory management
Timeline
Account Manager for Property Owners
ICON/Yoummday
04.2022 - Current
Communications Specialist
ICON Communication Center
03.2021 - 03.2022
Sales Manager
PragueThrift Store
02.2020 - 03.2021
Unit Secretary
Methodist Hospital Healthcare System
06.2001 - 09.2004
High School Diploma - undefined
Elsik High School
Sales Associate
Victorias Secret
2006 - 2007
General Office Clerk
Dr. Mohammad Attar, MD, Smith Tower 6550 Fannin St. Ste 2123
2004 - 2005
Front Desk Receptionist
River Oaks Plastic Surgery Center: Perry Carlton MD
2000 - 2001
Sales Associate
JCPenney
1999 - 2000