Ravinder Goli

Unit manager, holding accountability and ownership of cloud technology & release management here in Europe

Responsible for partnering and collaborating with engineering squads and product groups. Owning multiple projects.

Directly Provide IT Solutions that meet projects shape, delivery, deployment, and operations

I directly manage and lead cloud engineers, release managers, delivery managers, program and project managers, team leads & solution integration teams, where I am responsible for their demands and allocations worth $2-3 million per year.

Accountable for service operations delivery, roadmap development, program development & strategic planning, building, hiring & growing teams, training, mentoring & management, process improvement, streamlining & automation. Applying devsecops & SAFe agile practices, financial planning & resource allocation, outsourcing, managed services, SLA & KPI management.

Responsibilities encompass strategy, investment, business development and operations, budgets, operational excellence and change management

Global team experience/Collaboration with strong interpersonal, networking, influencing, and relationship-building skills

Project Responsibilities:

• Defining roadmaps and prioritization of backlog
• Capture, analyze, and validate business needs of customers, using data from various sources
• Adhere to projects security and compliance policies and procedures.
• Responsible for driving risk and issues mitigation
• Partnering with engineering teams to drive features and changes
• Ensure controls are in place for all projects execution by establishing governance like validations of configuration items and Infra/Environment Management
• Timely and transparent status reporting of projects and their performances.
• Forward looking with passion to seek opportunities and challenge status quo
• Served as SPOC for customer concerns
• Constant contributor to Service area Improvement, always stayed on top with customer satisfaction score
• Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
• Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Achieved operational excellence by streamlining processes and implementing best practices.

worked with the Microsoft Enterprise Commerce team, focusing on the digital transformation of the IT landscape, developing tools for enablement, and implementing agile and DevOps models. My responsibilities included building and maintaining product releases, as well as managing business activities such as scheduling, planning, prioritizing scope, and executing projects.

Roles & Responsibilities

• Infrastructure maintenance of 1000+ servers used for application release deployments
• Responsible for Zero down time releases by automation of Release pipeline
• Technology Roadmap Development & Strategic Planning
• Process Improvement, Streamlining & Automation
• Provided authoritative technical and professional guidance to external and/or internal stakeholders
• Engineering Team Hiring, Training, Mentoring & Management
• Capable to delve, learn and implement new leading Technologies
• Worked in close collaboration with Architecture and Operations to integrate new solutions
• Ensure controls are in place for all configuration items and only authorized changes are made for all assets within enterprise IT environment
• Proven background of providing great customer service
• Understands business needs and aspects of external environment (e.g. related IT services, projects, initiatives, functions, etc.) and their impact on own area of responsibility
• Accountable to ensure adherence with Security and Compliance policies and procedures within Engineering service scope
• Outsourcing, Managed Services & SLA Management
• TFS to VSTS migration for ~150 repositories planned and executed under me. This was done within 3 months of effort, 50% less than estimated by leadership.
• Worked collaboratively with service lines and Engineers to deliver POC's and successful implementation of IT solutions
• Have effectively reduced client cost by 50%(~ $3M) by driving automation effort across 3 areas(build, SE and Infra team)
• Have acted as bridge between client team and Accenture management in communicating expectations and scheduling.
• Budgeting, Financial Planning & Resource Allocation
• SOX, IT Auditing & Regulatory Compliance
• SRE Transformation
• Top contributor in innovation challenge held quarterly and contributed to hackathon projects to improve productivity

Leadership role

• Building high performance teams by mentoring and coaching.
• Expertise in managing customer relationships at leadership to developer level.
• Develop application and component strategy in line with business strategy for programs
• Have led innovation team, proposed, and implemented solutions for improving productivity and reducing cost for client side.
• Skilled in conflict resolution with strong customer service focus
• Excellent team-player mindset with ability to recognize employee skills and delegate effectively

Achievements

• Automation award for reducing build and release timelines by more than 90%
• Automation awards for reducing environment refresh timelines from 22 days to 1 day
• I reduced costs of Build infrastructure by 80%.

Client – Microsoft

Responsible for Capability releases using Agile methodology, creating release road map.

Responsible for supportability, maintainability and reliability of Build system

Planning and driving Build activities like, build requirements, Automation etc.

Responsible for infrastructure and Pre-Prod environments.

Responsible for design, development, and deployment of applications.

Responsible for Database design and development

Responsible for Design and Development of applications.

Responsible for Manual test of applications