Rashee Sharma
Prague
Summary
A professional with two years of experience in providing outstanding customer service who is client-oriented. a track record of effectively handling customer complaints, upholding high standards of customer satisfaction, and improving customer experiences. Looking for a career with Reconnect Solutions Pvt. Ltd. as a customer service associate so I can use my problem-solving and communication talents to help customers succeed and help the company develop.
Overview
3
3
years of professional experience
Work History
Customer Support Associate
BrightPath Solutions
Mumbai
01.2019 - 01.2022
- Responded quickly and accurately to consumer questions via chat, email, and phone.
- Resolved client concerns and complaints, making sure the outcome complied with corporate guidelines.
- Tracked problems, tracked client interactions, and tracked resolutions using the company's CRM system.
- Contributed to the training and onboarding of new team members by imparting best practices information.
- Met and surpassed individual performance benchmarks, such as response times and customer satisfaction ratings.
- Improved overall service delivery by working together with internal departments to escalate and resolve challenging situations.
Education
Bachelor of Arts - Psychology
University of New York in Prague
Prague08-2025
Associate of Science - Cognitive Behaviour Therapy
Alison
01-2024
Skills
- Customer Service Excellence
- Effective Communication
- Problem Resolution
- Technical Skills
- Time Management
- Teamwork
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Customer Support Associate
BrightPath Solutions
01.2019 - 01.2022
Bachelor of Arts - Psychology
University of New York in Prague
Associate of Science - Cognitive Behaviour Therapy
Alison
Similar Profiles
Alecia McdonaldAlecia Mcdonald
Contract Administrator -Account Manager at Global Contracts SolutionsContract Administrator -Account Manager at Global Contracts Solutions
Olivia PeasleyOlivia Peasley
Corporate Lease Analyst at Brightpath Kids DaycareCorporate Lease Analyst at Brightpath Kids Daycare
MANDEEP KAURMANDEEP KAUR
Childcare Assistant at Brightpath ChildcareChildcare Assistant at Brightpath Childcare
Tomáš StrnadTomáš Strnad
Senior Marketing Advisor at Excalibur InternationalSenior Marketing Advisor at Excalibur International
HAEUN NHOHAEUN NHO
Sales Planning Specialist at Hyundai Motor Czech S.r.o.Sales Planning Specialist at Hyundai Motor Czech S.r.o.