Raphael Ogunseye
Customer Service/Logistics
Prague
Summary
A customer-centric professional with a focus on developing customer relationships that promotes client retention and loyalty. More than five years experience in delivering high quality customer requirements, logistics support, data analysis for productivity, and engaging various stakeholders. A strong team player with excellent communication, coordination, and problem-solving skills.
Language - English (Native)
Personality - ENFJ-A
Residence permit holder
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Project Support Coordinator/ Global Assignment Assistant
SIRVA
Prague
08.2022 - 09.2022
- Attended to Emails on a daily basis
- I updated the Service Engine if the Employee has a temporary housing or Permanent housing
- Pro-active management and communications with the GAC's for updates and required information as necessary
- Responsible for updating system data with information provided by suppliers, Global Assignment Consultant clients, and directly from assignees
- Updating addresses, important documentation, changes to client specific information, keeping notes updated using Trackers and Service Engine
- Provide back-up to Global Assignment Consultants and other Global Assignment Associates, and manage daily mails, requests and other correspondence
CUSTOMER SERVICE SUPPORT
A & O HOSTELS
Prague
10.2021 - 01.2022
- Handled daily inbound and outbound calls
- Resolved customer query with CRM
- Processed customer payment on a monthly basis
- Responded to product and service requests, account information, phone calls, emails, and instant chat messages from customers
- Coordinated customer booking requests
LOGISTICS COORDINATOR
EXPRESS MOVE LOGISTICS
Lagos
11.2019 - 09.2021
- Maintained relationships with carriers and customers
- Solved customer and carrier problems and help resolve issues
- Provided shipment quotes for customers and set up shipments as required by customers
- Maintained and reported up-to-date and accurate statistics, management reports and analysis
- Ensured efficient and effective delivery of products
- Managed system support functions to set priorities and service levels expectations
CUSTOMER RELATIONSHIP OFFICER
CONNECT MARKETING
Lagos
06.2017 - 09.2019
- Communicated with Clients and Customers about their experience with product or service via telephone Handling Customer's Complains via telephone and identifying customer need
- Responded to customer requests and queries
- Delivered training relating to customer service and management expectations to members within my department
- Provided advice on purchasing product and services via telephone and SMS
- Partnered with vendors and suppliers to effectively manage company’s budget
Education
Master of Science - Economics and Management, Information Technology
Czech University of Life Sciences
Prague 05.2021 - Current
Diploma - Insurance
Young Insurance Professionals Programme (YIPP)
London 03.2021 - 02.2022
Bachelor of Science - Physics
Ekiti State University
Nigeria 07.2007 - 09.2012
Skills
Microsoft Excel
Power BI
Data Analysis
Help DeskTroubleshooting
Third Party Logistics
Active Listening
IBM SPSS
Certification
Project Management
Timeline
Project Support Coordinator/ Global Assignment Assistant
SIRVA
08.2022 - 09.2022
CUSTOMER SERVICE SUPPORT
A & O HOSTELS
10.2021 - 01.2022
Master of Science - Economics and Management, Information Technology
Czech University of Life Sciences
05.2021 - Current
Diploma - Insurance
Young Insurance Professionals Programme (YIPP)
03.2021 - 02.2022
LOGISTICS COORDINATOR
EXPRESS MOVE LOGISTICS
11.2019 - 09.2021
CUSTOMER RELATIONSHIP OFFICER
CONNECT MARKETING
06.2017 - 09.2019
Bachelor of Science - Physics
Ekiti State University
07.2007 - 09.2012