Best Student of the Year - Batch 2019
Rakshith Sharanappa
Sr Salesforce Developer
Prague
Summary
Salesforce Developer with 6 years of intensive experience in Salesforce, Apex, LWC and other concepts related to Salesforce CRM. Certified Salesforce Platform Developer, Self-sufficient and reliable professional with vast array of knowledge on Techno-functional skills such as Resource Planning, Sprint Planning, Agile Methodology, Risk Analysis and Solution Design. Proven track record in optimizing core systems resulting in improved performance, reliability and efficiency. Good understanding of businesses belonging to Warehouse Management, Healthcare, Pharmacy and Environmental Services.
Overview
6
6
years of professional experience
5
5
Certificates
5
5
Languages
Work History
Sr. Salesforce Developer
Cognizant
07.2025 - Current
- Streamlined business processes for increased efficiency with the development of tailored Salesforce solutions.
- Facilitated communication between stakeholders, translating complex technical concepts into easy-to-understand terms for non-technical users.
- Maximized system capacity by identifying bottlenecks in existing codebase and devising strategic optimization plans.
Sr. Salesforce Developer
Cognizant
08.2024 - 06.2025
- Supported application maintenance efforts, addressing bugs and resolving user issues in a timely manner.
- Enhanced user experience by designing and implementing custom Salesforce Solutions.
- Ensured seamless integration between Salesforce and external systems using APIs and middleware tools.
- Reduced manual data entry efforts, automating workflows using Apex triggers and classes.
- Improved data integrity by implementing validation rules and field-level security measures.
- Developed reusable Lightning Components for enhanced user interface customization options within the Salesforce ecosystem.
- Supervised work of Jr Developers, mentored, assigned tasks and monitored performance against targets.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Proved successful working within tight deadlines and a fast-paced environment.
- Created proofs of concept for innovative new solutions.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Consistently met or exceeded project goals, delivering high-quality solutions within budget constraints.
Sr. Salesforce Developer
Cognizant
11.2023 - 06.2024
- Contact Center Project consists of two applications, GICC (Global Inbound Contact Center) and Trade Affairs. GICC – In a Healthcare sphere, service plays a vital role, and this application is designed to handle customer queries through support, live chat, emails, website, call center, create a case as an outcome and resolve with appropriate actions. Trade Affairs – The customer/dealer/retailer requires a platform to communicate regarding the order booked/received, status, invoice, product, etc., This application fulfills these requirements and facilitates the processes with the help of Salesforce Service Cloud.
- Providing Functional and Technical Demo to Client about the Product for Onboarding new markets (Countries). Plans the Sprint Planning to accommodate the action items within given time. Performs Requirement Clarification, Feasibility analysis and Risk Mitigation. Provides Technical Solutions, Design and Architecture for the problem statement. Guides code optimization techniques, developments standards and on impact analysis to the team. Triages highly flagged production real-time issues and provides resolutions. Prepares Technical Design Document and Technical Presentations on the fulfilled requirements. Retrospect the working model and suggests for the progressive improvements.
- CEx RTB
Sr. Salesforce Developer
Cognizant
12.2022 - 11.2023
- Contact Center Project GICC and Trade Affairs applications which were in EUCAN specific org needs to be migrated and made functional in Cornerstone Org(APAC, LATAM and EURAM). CLIENT DESCRIPTION: Merck Sharp & Dohme. Merck Sharp & Dohme a global health care company working to deliver innovative health solutions through our medicines, vaccines, biologic therapies and animal health products. Merck Sharp & Dohme is focused on discovering new solutions for today and the future. For more than 130 years, MSD serves humanity through the development of important medicines and vaccines.
- Worked on Salesforce Experience Cloud to build web pages for the end users to contact the support agents. Configured Community Sites, Email-to-Case, Web-to-Case, Managed Packages, Data Security and Management, Approval Processes, etc. Migrated the GICC and Trade Affairs from EUCAN to the Cornerstone Orgs. TECHNOLOGIES USED IN THIS PROJECT AND THE EXPERIENCE IN USING THEM: 1. Salesforce Experience Cloud - Salesforce Experience Cloud is a cloud-based platform that helps businesses link clients, partners, and employees to securely exchange information and documents. This portal software allows users to share data in real time and on any mobile device. 2. Flosum Tool - Integrate seamlessly with leading DevOps tools with security at every integration point. Fix deployment issues effortlessly, prevent code conflicts and streamline merges. Powerful.
- CEx RTB
Sr. Salesforce Developer
Cognizant
08.2022 - 12.2022
- Contact Center Project consists of two applications, GICC(Global Inbound Contact Center) and Trade Affairs. GICC – In a Healthcare sphere, service plays a vital role and this application is designed to handle customer queries through support, live chat, emails, website, call center, create a case as an outcome and resolve with appropriate actions. Trade Affairs – The customer/dealer/retailer requires a platform to communicate regarding the order booked/received, status, invoice, product, etc., This application fulfills these requirements and facilitates the processes with the help of Salesforce Service Cloud. CLIENT DESCRIPTION: Merck Sharp & Dohme. Merck Sharp & Dohme a global health care company working to deliver innovative health solutions through our medicines, vaccines, biologic therapies and animal health products. Merck Sharp & Dohme is focused on discovering new solutions for today and the future. For more than 130 years, MSD serves humanity through the development.
- Being a Senior Developer worked on core technical areas of both the application to ensure the optimized performance of the functionality and logic. Employed Salesforce Service Cloud to meet the project’s goal and agendas. Worked on Apex Programming Language, LWC, Aura, Salesforce Out of the box features to deliver the timely requirements. Leveraged Email-to-Case, Web-to-Case, Einstein Predictive Analysis like features of Salesforce to serve the purpose. Utilized Flosum tool’s platform to deploy the changes to the higher orgs
- Merck S-CE RTB_replace40001516
Salesforce Developer
Quinnox Consultancy Services
07.2019 - 06.2022
- Worked with the US based client 'Waste managament' popularly known as WM. on the Environmental Services domain.
- Streamlined business processes for increased efficiency with the development of tailored Salesforce solutions.
- Optimized system performance through regular code reviews and refactoring inefficient components.
- Championed best practices in software development, fostering an environment of continuous improvement among team members.
- Consistently met or exceeded project goals, delivering high-quality solutions within budget constraints.
Education
Bachelor of Engineering in Information Science - Computer And Information Sciences
AMC Engineering College - VTU
Bengaluru, India 04.2001 -
Skills
Apex development
Certification
Flosum Certified Professional
Interests
Singing
Cricket Analytics
Fitness
Philosophy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Today is difficult, tomorrow is much more difficult, the day after tomorrow is very beautiful, but most die tomorrow evening.
Jack Ma
Languages
English
Full Professional
Kannada
Native or Bilingual
Hindi
Full Professional
Tamil
Professional Working
Telugu
Full Professional
Timeline
Sr. Salesforce Developer
Cognizant
07.2025 - Current
Salesforce Certified Agentforce Specialist
06-2025
Sr. Salesforce Developer
Cognizant
08.2024 - 06.2025
Salesforce Certified Platform App Builder
08-2024
Flosum Certified Professional
11-2023
Sr. Salesforce Developer
Cognizant
11.2023 - 06.2024
Salesforce Certified Administrator
12-2022
Sr. Salesforce Developer
Cognizant
12.2022 - 11.2023
Sr. Salesforce Developer
Cognizant
08.2022 - 12.2022
Salesforce Certified Platform Developer
08-2020
Salesforce Developer
Quinnox Consultancy Services
07.2019 - 06.2022
Bachelor of Engineering in Information Science - Computer And Information Sciences
AMC Engineering College - VTU
04.2001 -
Singing, Cricket Analytics, Philosophical Studies, Fitness
I like singing and I'm also good at Cricket Analytics. I'm inclined towards Philosophical Studies and Fitness.
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