Rafael Jimenez Garcia

Develop and conduct training across SITA’s Airport Operations Portfolio and Baggage Product Portfolio.

Employ deep expertise in aviation operations and airport ground handling technologies. Utilize knowledge of cloud IT infrastructure and architecture to enhance training offerings and support system implementations.

Coordinate with Project Managers and customers to develop tailored training plans for extensive projects.

Serve as a Subject Matter Expert for both internal teams and external partners, contributing to the development of training materials.

• Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
• Facilitated strong relationships between management and employees through open communication channels, promoting a positive work environment.
• Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
• Spearheaded process improvement efforts leading to greater efficiencies in daily operations and reduced overhead costs.

• Providing leadership in Planning discipline for the whole operations team, including direct reports and planning discipline specialists within broader operations teams on and offshore, providing guidance and approval for update and implementation of operations planning standards, processes and procedures.
• In charge of developing effective strategies to increase production efficiency and output. Responsible for creating a better workflow that uses company resources more effectively

• Design, conduct and organize training programs to improve employee performance and ensure organizational productivity:

Ground Operations: cargo operations, aircraft handling, de- icing, pushback, manual loading, ramp supervisor.

AQD's Database - Basic Croamis - Sable system Instructor.

Amadeus Altea CM and FM Instructor.

Freighter Weight & Balance, Load Master, Tie-down and shoring procedures Instructor

• Responsible for Barcelona GHA operation training managing 1200 employees.
• Monitoring ground operations departments, quality and procedures that compromise the smooth running of the Airlines.
• Advising crew and employees loading heavy cargo items techniques.