Radka Piovarčíová
Prague,Czech Republic
Overview
5
5
years of post-secondary education
14
14
years of professional experience
Work history
SPECIALIST, GLOBAL HIRING QUALITY
Amazon Services CZ
Prague, Czech Republic
2026.04 - 2026.07
- Providing data-driven insights to elevate associate and vendor performance across candidate service interactions
- Partnering with stakeholders to implement enhancements that improve candidate satisfaction and hiring funnel efficiency, and to drive accountability for executing quality initiatives
- Leveraging and calibration of Amazon AI tools to automate status updates, audit recaps, and reporting
MANAGER, GLOBAL CANDIDATE OPERATIONS
Amazon Services CZ
Prague
2024.04 - 2026.04
- Led team of 18 candidate support agents, enhancing support quality and responsiveness
- Executed strategic initiatives to enhance operational efficiency in creating procedures and driving significant process improvements
- Participated in weekly business reviews and collaborated cross-organisationally with diverse locales and roles to align strategies
- Conducted hiring and onboarding for new talent, facilitating fast learning and development while communicating priorities, setting performance expectations, and providing coaching
SR. ADMINISTRATOR, CENTRALIZED TIME-KEEPING
Amazon Services CZ
Prague
2019.12 - 2024.04
- Managed timekeeping systems for German employees across all LOB, created documentation, and maintained communication with health insurance companies to ensure compliance and accuracy
- Providing crucial input as a senior subject matter expert in projects to improve the overall process and customer experience
- Created and maintained process documentation (SOPs, templates, mail merges) and monitored team metrics to streamline operations
- Completed Facilitation program to become trainer, enhancing onboarding experience and supporting new hire development
SENIOR SPECIALIST - DATA PROCESSING
All About Cards
Passau
2018.05 - 2019.10
- Received customer data from client companies and prepared for further processing using various tools and in-house proprietary data programmes
- Processed gift vouchers based on customer purchase records, ensuring accuracy and timely distribution
- Led team of data entry officials, planned schedules, and monitored workforce productivity to achieve operational goals
GERMAN LANGUAGE CONTENT EDITOR
Iksula
Mumbai
2017.05 - 2018.04
- Developed product descriptions and romance copies for German e-commerce clients, improving customer engagement and satisfaction
- Maintained product specifications across multiple website versions using internal CMS tools, ensuring consistency and accuracy
- Monitored quality of German content and specifications, performing detailed spelling and grammar checks on individual SKUs to uphold high standards
LOWER SECONDARY SCHOOL TEACHER
Bukovecka 17 School
Kosice, Slovakia
2014.08 - 2016.09
- Educated young learners in English, Slovak, and German languages through engaging lessons
AFTER-SCHOOL FACILITY EDUCATOR
G.S. Haidenhof
Passau
2012.09 - 2014.01
Education
M.A. - in Teacher Training, Linguistics&Literary studies (English/Slovak language)
University of Prešov
Prešov, Slovakia 2005.09 - 2010.09
Skills
- Business process improvement
- Performance optimisation
- Data privacy principles
- Technical writing
- Employee training
- Client engagement
- Intercultural competence
- Leadership in team settings
- Results oriented approach
- Ethical judgement
- Professional integrity
- Customer Service
LANGUAGE SKILLS
SLOVAK
Native
GERMAN, ENGLISH & CZECH
Proficient (C2)
SPANISH
Beginner
Affiliations
- Art, Architecture
- Sustainability
- Travel
- Woodwork
Timeline
SPECIALIST, GLOBAL HIRING QUALITY
Amazon Services CZ
2026.04 - 2026.07
MANAGER, GLOBAL CANDIDATE OPERATIONS
Amazon Services CZ
2024.04 - 2026.04
SR. ADMINISTRATOR, CENTRALIZED TIME-KEEPING
Amazon Services CZ
2019.12 - 2024.04
SENIOR SPECIALIST - DATA PROCESSING
All About Cards
2018.05 - 2019.10
GERMAN LANGUAGE CONTENT EDITOR
Iksula
2017.05 - 2018.04
LOWER SECONDARY SCHOOL TEACHER
Bukovecka 17 School
2014.08 - 2016.09
AFTER-SCHOOL FACILITY EDUCATOR
G.S. Haidenhof
2012.09 - 2014.01
M.A. - in Teacher Training, Linguistics&Literary studies (English/Slovak language)
University of Prešov
2005.09 - 2010.09