Summary
Overview
Work History
Education
Skills
Timeline
Generic

QUINTER ANYANGO ODHIAMBO

Customer Service
Prague

Summary

Dedicated and versatile professional with over 5 years of experience of extensive experience in client-focused roles within diverse service environments. Demonstrates exceptional skills in delivering high-quality customer service, managing client interactions, and providing personalized solutions. Proven ability to handle various administrative tasks, including scheduling, financial transactions, and maintaining operational efficiency. Adept at creating welcoming atmospheres, addressing client needs, and ensuring satisfaction through attentive and responsive service. Committed to continuous learning and staying updated with industry trends to enhance client experiences and support business success.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

HOSTESS/WAITRESS/RECETIONIST

U Prince Hotel
12.2023 - Current
  • Welcome visitors warmly, manage reservations, and escort them to their tables.
  • Handle bookings via phone and online, keeping the reservation system accurate and balanced.
  • Address guest inquiries, handle complaints, and provide menu information.
  • Efficiently processed guest check-ins and check-outs, ensuring all required documentation and payments were handled accurately.
  • Managed room reservations, handled booking inquiries, and updated reservation records using the hotel's booking system.
  • Keep the reception and waiting areas clean and organized.
  • Communicate with the restaurant team to ensure smooth service and guest satisfaction.
  • Present menus, answer questions, and accurately record food and drink orders.
  • Deliver orders promptly and ensure guests have everything they need.
  • Check on guests during their meal, address issues, and handle payments.
  • Keep tables and the service area clean and well-organized.
  • Work with other staff to ensure efficient service and communicate effectively with the kitchen.
  • Suggest additional items like appetizers, desserts, and drinks to enhance the dining experience.

Customer Service Executive

Self-employed
01.2019 - 01.2021
  • Conducted consultations to understand clients' needs and preferences, offering personalized advice and recommendations.
  • Applied a range of cosmetic treatments and products, including makeup and skincare, according to clients' requests.
  • Stayed updated on the latest cosmetic products, techniques, and trends to provide informed recommendations and apply high-quality treatments.
  • Promoted services through various channels such as social media, networking, and advertising to attract and retain clients.
  • Provided exceptional service, addressing any concerns or issues, and maintained a professional and welcoming demeanor.
  • Handled financial aspects including pricing, billing, and bookkeeping to ensure profitability and manage expenses.
  • Recommended and sold cosmetic products to clients, managing inventory and ensuring availability of high-demand items.
  • Oversaw day-to-day operations of the business, including managing supplies, handling administrative tasks, and ensuring legal and regulatory compliance.

Education

Hostess and Receptionist Certificate -

Mombasa Aviation College
01.2018 - 01.2019

Cosmetology Certificate - undefined

City & Guilds Mombasa
01.2014 - 01.2016

Kenya Certificate of Secondary Education (KCSE) - O levels

Kioge Girls High School
01.2009 - 01.2013

Skills

Customer Service Excellence

Timeline

HOSTESS/WAITRESS/RECETIONIST

U Prince Hotel
12.2023 - Current

Customer Service Executive

Self-employed
01.2019 - 01.2021

Hostess and Receptionist Certificate -

Mombasa Aviation College
01.2018 - 01.2019

Cosmetology Certificate - undefined

City & Guilds Mombasa
01.2014 - 01.2016

Kenya Certificate of Secondary Education (KCSE) - O levels

Kioge Girls High School
01.2009 - 01.2013
QUINTER ANYANGO ODHIAMBOCustomer Service