PROSPER aKOTO
Brno,642
Summary
An ambitious, results-driven professional with a proven track record of delivering top-notch work in demanding environments. I thrive in roles that challenge me and allow me to positively influence the company's success since I have great problem-solving skills and a commitment to continuous improvement. I'm eager to put my skills to work in a dynamic setting where I can make a big impact.
Overview
8
8
years of professional experience
Work History
NEW NATION
Accra
09.2021 - 12.2023
- Oversaw IT assistance for several locations, resolving software problems with network infrastructure and management systems
- Staff members received software application training, which increased the accuracy and efficiency of data entry overall
- Lowered system downtime by 35% by ensuring the appropriate operation of electronic record systems
- Configured and maintained network devices, desktop computers, and printers.
Technical Support
DAN&CITY WATER
Accra
01.2021 - 02.2024
- Monitor and maintain computer systems and networks 24/7
- Provide price quotes for clients upon request
- Collaborated with higher-level technical teams to escalate and resolve complex technical issues, ensuring customer satisfaction and service continuity
- Set up new users’ accounts and profiles and deal with password issues
- 100% of clients with their own profile and passwords.
Vodafone Ghana, Service Personnel
Accra
08.2016 - 06.2018
- Help customers pick out the best products for their individual and business needs
- Escalate any new or complicated problem to management for assistance
- Coordinate with other internal departments to solve issues with order status, discounts, product availability and quality or damage items
- Adhere to OEX customer strategy and delivers a positive ordering and billing experience
Helpdesk Support Officer
Truth & Den Financial Ltd
Accra
07.2019 - 01.2020
- Assisted with the setup and configuration of new employee workstations, ensuring that all necessary software and security settings were in place
- Monitored the bank's network and systems for performance issues, quickly addressing any disruptions to critical services
- Oversaw the resolution of IT-related queries, providing 90% of clients with a response time of less than 1 minute
- Escalated unresolved issues to the IT support team, ensuring the smooth operation of banking systems and online platforms
- Maintained the helpdesk system's documentation of support requests and resolutions, delivering thorough reports to IT management.
Education
Masters - Business and Economics
Mendel University
Sept 2025
Bachelor - Psychology and philosophy
University of Ghana
August 2018
Skills
- Advance level Word, Excel and Outlook
- Strong process adherence
- Analytics
- Communication
- Beginner level in Python
- Intermediate level in HMTL/CSS
- Creative thinking
- Inventory Management
- Time management
- Customer service
- LANGUAGE
- EXPERIENCE
- English C2
- Czech - B1
- French - B1
Technical support services
Interests
PROECT / VOLUNTEER WORK
, Waste & create / volunteer (Recycling agency)
100% success of Project implementation and training staff in the use of Virtual Learning Environment (COVID – 19)
HOBBIES / INTEREST:
I love reading, exercising, playing football, internet research, critical analysis of journals and current affair updated
Timeline
NEW NATION
09.2021 - 12.2023
Technical Support
DAN&CITY WATER
01.2021 - 02.2024
Helpdesk Support Officer
Truth & Den Financial Ltd
07.2019 - 01.2020
Vodafone Ghana, Service Personnel
08.2016 - 06.2018
Masters - Business and Economics
Mendel University
Bachelor - Psychology and philosophy
University of Ghana
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