Pooya Zarei
Ostrava,806
Summary
Adept in customer service and problem-solving, I've significantly enhanced client satisfaction at Zagros Rayaneh. My experience spans technical support to administrative excellence, showcasing critical thinking and Microsoft Excel proficiency. Achievements include streamlining operations and fostering team development, underscoring my ability to drive results and maintain strong customer relations.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Zagros Rayaneh
02.2019 - 11.2022
- Deliver unparalleled client satisfaction through expert guidance and support for all computer parts.
- Rapidly address inquiries and resolve issues, ensuring a flawless customer experience.
- Prioritize customer needs, building trust and forging strong, long-term relationships.
- Analyzed customer feedback surveys to identify trends and improve customer experience.
- Responded to customer requests for products, services, and company information.
- Assisted customers with English-language in Iraq-kurdishpart, inquiries in a timely and professional manner.
Manager's Assistant
RAMAN Co
02.2016 - 04.2019
- Assist in executive decision-making by delivering detailed reports, data analysis, and valuable insights.
- Coordinate daily operations to maintain smooth administrative processes and office efficiency.
- Foster clear and effective communication between management and staff.
- Manage schedules, appointments, and company events to maximize time management and ensure successful event coordination.
- Resolved basic computer and office equipment issues through troubleshooting.
Assistant
PETRO PIL CO
10.2013 - 01.2016
- I provide crucial administrative support by managing correspondence, scheduling appointments, and organizing meetings, ensuring efficient daily operations.
- Acting as a primary communication liaison, I ensure clear and professional interactions both internally and externally, fostering effective collaboration.
- I assist in project coordination by planning, organizing, and overseeing initiatives to ensure they are executed successfully and align with organizational objectives.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Assistant Engineer
Sazan Rah
12.2010 - 08.2013
- Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
- Assisted in development, design and execution of projects.
- Developed cost-effective solutions for engineering challenges while maintaining high-quality standards and meeting deadlines.
- Supported senior engineers with detailed design drawings, calculations, and analysis for various engineering projects.
- Studied corrections from senior engineers to learn and grow professionally.
Education
Bachelor of Science - Civil Engineering
Azad University
SanandajMaster of Science - Construction Engineering
VSB- Technical University of Ostrava
Ostrava, Czechia06.2024
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Problem Resolution
- Microsoft Excel
- Team Development
- Data Collection
- Technical Support
- Active Listening
- Fluent Bilingualism
- Customer Support
Languages
Persian
Native language
English
Upper intermediate
B2
Czech
Beginner
A1
Timeline
Customer Service Representative
Zagros Rayaneh
02.2019 - 11.2022
Manager's Assistant
RAMAN Co
02.2016 - 04.2019
Assistant
PETRO PIL CO
10.2013 - 01.2016
Assistant Engineer
Sazan Rah
12.2010 - 08.2013
Bachelor of Science - Civil Engineering
Azad University
Master of Science - Construction Engineering
VSB- Technical University of Ostrava
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