Tereza Růžičková
Senior Associate Lead - HR
Střelice
Summary
Experienced HR professional with a strong background in HR operations, stakeholder management, and service delivery. Proven track record in leading HR back-office functions, driving process improvements, and supporting global service transitions and system implementations. Currently working as Senior Associate Lead - HR with hands-on involvement in HR projects, and operational optimization across multiple locations.
Overview
10
10
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Senior Associate Lead - HR
Infosys BPM Czech Republic
06.2024 - Current
- Provide strategic and operational HR support to senior HR Business Partners and leadership, focusing on labor law compliance, internal HR processes, and people-related consulting.
- Lead execution of performance management frameworks and support people managers across departments.
- Manage end-to-end internal career move processes, coordinating with multiple internal teams.
- Drive employee engagement through recognition programs and retention initiatives.
- Own and lead change management efforts for HR processes within scope, including continuous process optimization.
- Act as first point of contact and advisor for people managers on HR operations, process navigation, and compliance.
- Actively contribute to cross-functional and ad hoc HR projects.
Senior Process Lead
Infosys BPM Czech Republic
05.2023 - 05.2024
- Ensured adherence to and implementation of the Process Progression Model, driving standardized operations and continuous improvement.
- Managed data governance and reporting, providing updates to senior management.
- Supported management and cross-functional teams during a critical secondary transition period.
- Coordinated projects and stakeholder relationships across multiple departments.
- Collaborated closely with HR teams to align operational goals and streamline service delivery.
- Developed reports, databases, and conducted data analysis to support operational efficiency.
- Oversaw FTE tracking and contributed to budget planning.
- Administered internal recruitment, promotion, and progression processes.
- Led mission productivity and cost-saving projects.
HRSSC Project Lead
Dixons Carphone CoE
12.2018 - 07.2020
- Led a team of up to 12 FTEs across multiple HR functions, overseeing performance management and delivering results with various positions on board (Compliance Specialist & Support, RPA Specialist, MI/QA Specialist, Project Coordinator & Support)
- Chaired and coordinated the HR Change Board, driving impact assessments and change initiatives across HR Shared Services Center.
- Managed key HRSSC projects, including Robotic Process Automation (RPA) and Brexit-related process adjustments.
- Drove process efficiency initiatives ranging from E2E process responsibility to support in specific project elements only
- Facilitated communication, reporting, and training on HR tools and systems.
- Coordinated stakeholder calls & meetings for alignment and progress transparency.
- Led process transitions, system implementations, and harmonization of process documentation.
- Supported Operations teams with process documentation creation and updates
- Enhanced Best Practice Sharing initiatives.
- Managed recruitment and onboarding.
HRSSC Onboarding Team Leader
Dixons Carphone CoE
07.2017 - 11.2018
- Managed a team of up to 30 FTEs during peak periods, overseeing performance and workload management.
- Produced operational metrics and reports for progress tracking and stakeholder communication.
- Conducted performance reviews and implemented team development plans.
- Led the implementation of Operational Excellence framework.
- Directed recruitment and onboarding processes.
HRSSC Onboarding Specialist
Dixons Carphone CoE
10.2016 - 06.2017
- Assisted team members in resolving their queries/problems.
- Ensured the team was cross-trained and back ups were in place.
- Performed quality checks.
HR Admin - Onboarding Team
Dixons Carphone CoE
12.2015 - 09.2016
- Processed incoming requests within agreed SLA and quality
Education
Gymnazium Vyskov
English for Business Administration
Tomas Bata University
04.2001 -
Skills
- Project & Change Management
- Leadership & Team Coordination
- Critical Thinking & Problem Solving
- Communication & Stakeholder Engagement
- Data Analysis & Reporting
- Proactive, Self-driven, Results-oriented
Certification
2017, Leadership Academy, Dixons Carphone CoE
Systems
- Success Factors
- Oracle
- People Soft
- CRM
Timeline
Senior Associate Lead - HR
Infosys BPM Czech Republic
06.2024 - Current
Senior Process Lead
Infosys BPM Czech Republic
05.2023 - 05.2024
HRSSC Project Lead
Dixons Carphone CoE
12.2018 - 07.2020
HRSSC Onboarding Team Leader
Dixons Carphone CoE
07.2017 - 11.2018
HRSSC Onboarding Specialist
Dixons Carphone CoE
10.2016 - 06.2017
HR Admin - Onboarding Team
Dixons Carphone CoE
12.2015 - 09.2016
English for Business Administration
Tomas Bata University
04.2001 -
Gymnazium Vyskov
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