Design - 2 Living rooms, 2 kitchens and 1bedroom published in lifestyle magazines
Petra Safarova
Cisco CX Manager
Prague
Summary
· 18 years Cisco veteran
· Self-starter and results driven professional
· Strong in negotiation/mediation and decision-making
· Enthusiast in continuous personal &professional development
· Passionate to gather, review and address complex business topics with pioneering approach
· Experienced leader with ability to navigate in virtual and multicultural environment
Overview
26
26
years of professional experience
1
1
Certification
3
3
Languages
Work History
Leader of Buying Program Deal Assurer Team
Cisco
02.2022 - Current
- Leader of Global multinational team responsible for deal structure strategy, value proposition and program mapping, aligned program requirements, operational feasibility, assurance and compliancy
- 300 contracts with $2B+Cisco Buying Programs revenue ACV
- Led several Projects with $240M ACV impact
- Developed new score metrics for the deal qualification, team workload and business pipeline
- Led compliance with program and overall Cisco regulations and policy and relevant guidelines and practices
Business Operations Manager
Cisco
09.2015 - 01.2022
- Financial Assuror with profitability impact of +45M yearly
- Owned Cisco Services commercial models, discounts, and profitability analyses
- Developed and presented commercial sales tactics, costs optimization recommendations and strategies, ROI
- Led reduction of Net Fixed Price agreements by 46%
Bid Manager
Cisco
04.2013 - 08.2015
- Delivered 21 winning proposals for TOP customers by researching and analyzing competitors with 72% success rate
- Managed cross-functional teams effectively, reduced response time with efficient planning, prioritization, and delegation
- Built customized Cisco delivery model, roles& responsibilities
- During customer/partner site visits showcasing Cisco´s capabilities, ROI, competitive review, value proposition
- Achieved higher bid success rates by developing and implementing effective bidding processes for entire team
Big Bets Operations Lead
Cisco
08.2010 - 03.2013
- Owned r 150 contracts with 12% growth Y/Y
- Managed E2E process, portfolio and governance
- Cumulative ROI for FY12 was 26:1 with delivered incremental bookings USD 220M
- Single Point of Contact for the Partners as well as the Customers
VIP Program Specialist
Cisco
08.2008 - 07.2010
- Managed budgets effectively, ensuring optimal allocation
- Implemented Global EzPay Platform in EMEA
- Regular reports to partner organization leadership
- Single Point of Contact for the Partners
Virtual Partner Account Manager and Team Leader
Cisco
06.2006 - 07.2008
- Overachieved yearly target by 167% in FY07and 149% in FY08
- Built strong relationship with the Cisco Distribution
- 12 partners in my pipeline became Cisco Select Partner and 4 partners got certified as a Cisco Premier partner
- Hosted 4 national and 9 regional events to empower partners
Call Center Secondary Manager (Part Time Job)
Cetelem
10.2002 - 05.2006
- Manage the team of 10 agents, training, hiring, reviews
- Methodology I helped to develop and implement increased the number of cash loans by 8% with risks mitigations
Speaker and Reporter
Radio Prachen
03.1998 - 08.1999
- Interviewed former President of Czech Republic Vaclav Havel, Oscar winners, Olympic games winners, etc
- My report about racist motivated murder in Pisek town was used as resource for TV documentary (participated as a consultant)
Education
Master of Science - Psychology And Education
Charles University
Prague, Czech Republic 04.2001 -
Skills
Project, Priority and Incident Management
undefinedAccomplishments
- 12 months Mediation Internship in Corrective facility
- External therapist in a Centre for abused women
Certification
ITIL, PMP, Adaptive Strategic Execution Program
Interests
Target shooting - won several competitions
Baking - Sour-dough map for bakers
Timeline
Leader of Buying Program Deal Assurer Team
Cisco
02.2022 - Current
Business Operations Manager
Cisco
09.2015 - 01.2022
Bid Manager
Cisco
04.2013 - 08.2015
Big Bets Operations Lead
Cisco
08.2010 - 03.2013
VIP Program Specialist
Cisco
08.2008 - 07.2010
Virtual Partner Account Manager and Team Leader
Cisco
06.2006 - 07.2008
Call Center Secondary Manager (Part Time Job)
Cetelem
10.2002 - 05.2006
Master of Science - Psychology And Education
Charles University
04.2001 -
Speaker and Reporter
Radio Prachen
03.1998 - 08.1999
ITIL, PMP, Adaptive Strategic Execution Program
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