Design - 2 Living rooms, 2 kitchens and 1bedroom published in lifestyle magazines
Petra Safarova
Cisco CX Manager
Prague
Summary
· 18 years Cisco veteran
· Self-starter and results driven professional
· Strong in negotiation/mediation and decision-making
· Enthusiast in continuous personal &professional development
· Passionate to gather, review and address complex business topics with pioneering approach
· Experienced leader with ability to navigate in virtual and multicultural environment
Overview
26
26
years of professional experience
1
1
Certification
3
3
Languages
Work History
Leader of Buying Program Deal Assurer Team
Cisco
02.2022 - Current
- Leader of Global multinational team responsible for deal structure strategy, value proposition and program mapping, aligned program requirements, operational feasibility, assurance and compliancy
- 300 contracts with $2B+Cisco Buying Programs revenue ACV
- Led several Projects with $240M ACV impact
- Developed new score metrics for the deal qualification, team workload and business pipeline
- Led compliance with program and overall Cisco regulations and policy and relevant guidelines and practices
Business Operations Manager
Cisco
09.2015 - 01.2022
- Financial Assuror with profitability impact of +45M yearly
- Owned Cisco Services commercial models, discounts, and profitability analyses
- Developed and presented commercial sales tactics, costs optimization recommendations and strategies, ROI
- Led reduction of Net Fixed Price agreements by 46%
Bid Manager
Cisco
04.2013 - 08.2015
- Delivered 21 winning proposals for TOP customers by researching and analyzing competitors with 72% success rate
- Managed cross-functional teams effectively, reduced response time with efficient planning, prioritization, and delegation
- Built customized Cisco delivery model, roles& responsibilities
- During customer/partner site visits showcasing Cisco´s capabilities, ROI, competitive review, value proposition
- Achieved higher bid success rates by developing and implementing effective bidding processes for entire team
Big Bets Operations Lead
Cisco
08.2010 - 03.2013
- Owned r 150 contracts with 12% growth Y/Y
- Managed E2E process, portfolio and governance
- Cumulative ROI for FY12 was 26:1 with delivered incremental bookings USD 220M
- Single Point of Contact for the Partners as well as the Customers
VIP Program Specialist
Cisco
08.2008 - 07.2010
- Managed budgets effectively, ensuring optimal allocation
- Implemented Global EzPay Platform in EMEA
- Regular reports to partner organization leadership
- Single Point of Contact for the Partners
Virtual Partner Account Manager and Team Leader
Cisco
06.2006 - 07.2008
- Overachieved yearly target by 167% in FY07and 149% in FY08
- Built strong relationship with the Cisco Distribution
- 12 partners in my pipeline became Cisco Select Partner and 4 partners got certified as a Cisco Premier partner
- Hosted 4 national and 9 regional events to empower partners
Call Center Secondary Manager (Part Time Job)
Cetelem
10.2002 - 05.2006
- Manage the team of 10 agents, training, hiring, reviews
- Methodology I helped to develop and implement increased the number of cash loans by 8% with risks mitigations
Speaker and Reporter
Radio Prachen
03.1998 - 08.1999
- Interviewed former President of Czech Republic Vaclav Havel, Oscar winners, Olympic games winners, etc
- My report about racist motivated murder in Pisek town was used as resource for TV documentary (participated as a consultant)
Education
Master of Science - Psychology And Education
Charles University
Prague, Czech Republic 04.2001 -
Skills
Project, Priority and Incident Management
Negotiation and Conflict Mediation
Policy Development, Enforcement and Execution
Customer and Partner Relationship Management
Teamwork and Collaboration
Presentation Skills
Data Analytics
Process Monitoring and Improvement
Accomplishments
- 12 months Mediation Internship in Corrective facility
- External therapist in a Centre for abused women
Certification
ITIL, PMP, Adaptive Strategic Execution Program
Interests
Target shooting - won several competitions
Baking - Sour-dough map for bakers
Timeline
Leader of Buying Program Deal Assurer Team
Cisco
02.2022 - Current
Business Operations Manager
Cisco
09.2015 - 01.2022
Bid Manager
Cisco
04.2013 - 08.2015
Big Bets Operations Lead
Cisco
08.2010 - 03.2013
VIP Program Specialist
Cisco
08.2008 - 07.2010
Virtual Partner Account Manager and Team Leader
Cisco
06.2006 - 07.2008
Call Center Secondary Manager (Part Time Job)
Cetelem
10.2002 - 05.2006
Master of Science - Psychology And Education
Charles University
04.2001 -
Speaker and Reporter
Radio Prachen
03.1998 - 08.1999