Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Petra Safarova

Cisco CX Manager
Prague

Summary

· 18 years Cisco veteran

· Self-starter and results driven professional

· Strong in negotiation/mediation and decision-making

· Enthusiast in continuous personal &professional development

· Passionate to gather, review and address complex business topics with pioneering approach

· Experienced leader with ability to navigate in virtual and multicultural environment

Overview

26
26
years of professional experience
1
1
Certification
3
3
Languages

Work History

Leader of Buying Program Deal Assurer Team

Cisco
02.2022 - Current
  • Leader of Global multinational team responsible for deal structure strategy, value proposition and program mapping, aligned program requirements, operational feasibility, assurance and compliancy
  • 300 contracts with $2B+Cisco Buying Programs revenue ACV
  • Led several Projects with $240M ACV impact
  • Developed new score metrics for the deal qualification, team workload and business pipeline
  • Led compliance with program and overall Cisco regulations and policy and relevant guidelines and practices

Business Operations Manager

Cisco
09.2015 - 01.2022
  • Financial Assuror with profitability impact of +45M yearly
  • Owned Cisco Services commercial models, discounts, and profitability analyses
  • Developed and presented commercial sales tactics, costs optimization recommendations and strategies, ROI
  • Led reduction of Net Fixed Price agreements by 46%

Bid Manager

Cisco
04.2013 - 08.2015
  • Delivered 21 winning proposals for TOP customers by researching and analyzing competitors with 72% success rate
  • Managed cross-functional teams effectively, reduced response time with efficient planning, prioritization, and delegation
  • Built customized Cisco delivery model, roles& responsibilities
  • During customer/partner site visits showcasing Cisco´s capabilities, ROI, competitive review, value proposition
  • Achieved higher bid success rates by developing and implementing effective bidding processes for entire team

Big Bets Operations Lead

Cisco
08.2010 - 03.2013
  • Owned r 150 contracts with 12% growth Y/Y
  • Managed E2E process, portfolio and governance
  • Cumulative ROI for FY12 was 26:1 with delivered incremental bookings USD 220M
  • Single Point of Contact for the Partners as well as the Customers

VIP Program Specialist

Cisco
08.2008 - 07.2010
  • Managed budgets effectively, ensuring optimal allocation
  • Implemented Global EzPay Platform in EMEA
  • Regular reports to partner organization leadership
  • Single Point of Contact for the Partners

Virtual Partner Account Manager and Team Leader

Cisco
06.2006 - 07.2008
  • Overachieved yearly target by 167% in FY07and 149% in FY08
  • Built strong relationship with the Cisco Distribution
  • 12 partners in my pipeline became Cisco Select Partner and 4 partners got certified as a Cisco Premier partner
  • Hosted 4 national and 9 regional events to empower partners

Call Center Secondary Manager (Part Time Job)

Cetelem
10.2002 - 05.2006
  • Manage the team of 10 agents, training, hiring, reviews
  • Methodology I helped to develop and implement increased the number of cash loans by 8% with risks mitigations

Speaker and Reporter

Radio Prachen
03.1998 - 08.1999
  • Interviewed former President of Czech Republic Vaclav Havel, Oscar winners, Olympic games winners, etc
  • My report about racist motivated murder in Pisek town was used as resource for TV documentary (participated as a consultant)

Education

Master of Science - Psychology And Education

Charles University
Prague, Czech Republic
04.2001 -

Skills

Project, Priority and Incident Management

Negotiation and Conflict Mediation

Policy Development, Enforcement and Execution

Customer and Partner Relationship Management

Teamwork and Collaboration

Presentation Skills

Data Analytics

Process Monitoring and Improvement

Accomplishments

  • 12 months Mediation Internship in Corrective facility
  • External therapist in a Centre for abused women

Certification

ITIL, PMP, Adaptive Strategic Execution Program

Interests

Design - 2 Living rooms, 2 kitchens and 1bedroom published in lifestyle magazines

Target shooting - won several competitions

Baking - Sour-dough map for bakers

Timeline

Leader of Buying Program Deal Assurer Team

Cisco
02.2022 - Current

Business Operations Manager

Cisco
09.2015 - 01.2022

Bid Manager

Cisco
04.2013 - 08.2015

Big Bets Operations Lead

Cisco
08.2010 - 03.2013

VIP Program Specialist

Cisco
08.2008 - 07.2010

Virtual Partner Account Manager and Team Leader

Cisco
06.2006 - 07.2008

Call Center Secondary Manager (Part Time Job)

Cetelem
10.2002 - 05.2006

Master of Science - Psychology And Education

Charles University
04.2001 -

Speaker and Reporter

Radio Prachen
03.1998 - 08.1999
Petra SafarovaCisco CX Manager