Petra Chmielová
Summary
Skilled and committed leader with a strong background in restaurant operations and team development, consistently delivering high REV scores, guest satisfaction, and financial growth. I'm passionate about creating strong teams and helping others grow into leadership roles – and I'm ready to take this approach to the next level as an Area Coach.
Overview
17
17
years of professional experience
Work History
Restaurant General Manager
AmRest S.r.o.
01.2022 - Current
- Opened and currently lead a high-performing restaurant with strong operational metrics and consistent top REV ratings.
- Achieved stable positive cash flow and strong guest satisfaction performance.
- Piloted the DSS system implementation for the Czech market.
- Led kiosk deployment as a first-mover in the Czech market, sharing best practices across the CZ& SK BK team to boost kiosk sales share.
- Actively developed team members for growth opportunities, enabling them to take on key roles in other restaurants
- Ranked among Top 50 restaurant General Managers in entire EMEA region
Assistant Manager
AmRest S.r.o.
01.2019 - 01.2021
- Spearheaded a team building and training for a new restaurant opening
- Successfully managed two restaurant units simultaneously.
- Proven success in recruitment – the entire current management team in Poruba consists of people I hired
Junior Shift Manager / Shift Manager
AmRest S.r.o.
01.2016 - 01.2019
- Supported opening of BK Outlet Arena Moravia
- Took ownership as Facility Manager
- Achieved L2 certification and assumed Product Management responsibilities.
Crew / Expert
AmRest S.r.o.
01.2015 - 01.2016
- Rapid career progression to Junior Management, showcasing exceptional performance and leadership.
Inventory Associate
Dantem s.r.o.
01.2011 - 01.2016
- Participated in nationwide inventory operations for major retail clients, ensured accuracy and speed in data collection and inventory reporting.
Children's Riding Instructor
Richmond City Ranch
01.2009 - 01.2018
- Led horseback riding lessons and camps for children; developed responsibility, patience, and communication skills while working with both children and animals.
Volunteer Program Leader
Pionýr z. s. – 17. PS Karviná
01.2008 - 01.2015
- Led regular youth activities, workshops, and clubs for children.
- Organized weekend trips and summer camps, acting as program director.
- Developed leadership, planning, and communication skills in a team-based, volunteer-driven environment.
Education
Master's Degree - Security Planning, Safety Engineering
VŠB – Technical University of Ostrava
01.2020
Bachelor's Degree - Emergency planning & Crisis Management, Safety Engineering
VŠB – Technical University of Ostrava
01.2018
General Secondary School Education - všeobecné gymnázium
Gymnázium a SOŠ Orlová
01.2014
Skills
- People development
- Operational excellence & KPI management
- Crisis and contingency planning
- System implementation
- Change management
- Strong communication & coaching
- Time management & Execution
- Leadership
Drivers license
B
Languages
Czech
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)
Timeline
Restaurant General Manager
AmRest S.r.o.
01.2022 - Current
Assistant Manager
AmRest S.r.o.
01.2019 - 01.2021
Junior Shift Manager / Shift Manager
AmRest S.r.o.
01.2016 - 01.2019
Crew / Expert
AmRest S.r.o.
01.2015 - 01.2016
Inventory Associate
Dantem s.r.o.
01.2011 - 01.2016
Children's Riding Instructor
Richmond City Ranch
01.2009 - 01.2018
Volunteer Program Leader
Pionýr z. s. – 17. PS Karviná
01.2008 - 01.2015
Bachelor's Degree - Emergency planning & Crisis Management, Safety Engineering
VŠB – Technical University of Ostrava
General Secondary School Education - všeobecné gymnázium
Gymnázium a SOŠ Orlová
Master's Degree - Security Planning, Safety Engineering
VŠB – Technical University of Ostrava
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