Years of professional experience
Hi, I’m
Petr Volák
Trusted for growth, Known for results
Tišnov
Summary
Senior Account Partner & Client Success Leader With 10+ years of experience driving account growth, customer success, and business transformation across global markets, I specialize in building long-term partnerships that deliver measurable business outcomes. Proven track record in driving customer success, consultative solution delivery, proactive account expansion initiatives, and sustainable revenue growth across SaaS, digital transformation, and large-scale program delivery.
I excel in managing C-level relationships, translating strategic objectives into actionable plans, and leading cross-functional teams to achieve business-critical results. My partnership-driven approach has consistently increased retention, expanded market share, and enabled multimillion-dollar deal closures.
Fluent in English, Czech, and Slovak, with international experience across UKI, EMEA, and APAC, I thrive in environments that value trust, collaboration, and innovation. Passionate about driving long-term value for clients, I focus on sustainable growth, operational excellence, and creating strategies that strengthen partnerships over time.
Overview
18
15
Years of Mentoring and Giving back
10
Years of Leadership & Team management
8
Years of Revenue Growth & Strategic Business Development
Work History
Self-employeed/Freelance
Strategic Client Advisor - Growth & Delivery
06.2024 - 06.2025
Job overview
- Advised small and mid-market clients on growth strategies, using consultative approaches and data-driven insights to expand market presence and drive profitability.
- Designed and executed customer success programs that improved retention, strengthened satisfaction, and fostered long-term partnerships.
- Built lasting client relationships by addressing specific business challenges with tailored advisory services and proactive account expansion initiatives.
- Led strategic initiatives to streamline operations, implement best practices, and optimize delivery performance for measurable business outcomes.
- Enhanced project execution and operational efficiency through continuous improvement and value-based consulting.
Creative Dock (Freelance)
Client Relationship (Success & Account) Manager
06.2024 - 11.2024
Job overview
- Managed enterprise client relationships in the MENA region, leading contracts and delivering innovative Fintech solutions aligned with customer goals and regional market requirements.
- Identified and executed growth opportunities, optimizing revenue streams through tailored solutions and consultative account strategies.
- Managed executive-level engagement, fostering trust and long-term business value by proactively addressing challenges and driving client satisfaction.
- Developed a data-driven account expansion plan, securing additional business and positioning clients as market leaders.
Kyndryl
Client Partner Executive/Key Account Manager
01.2021 - 07.2024
Job overview
- Managed a portfolio of SMB and enterprise accounts, driving 120% YoY revenue growth and securing $12M+ in new business annually through consultative client engagement, proactive account expansion, and new client acquisition.
- Built and maintained executive-level relationships with C-level and senior stakeholders, acting as a trusted advisor on digital transformation initiatives.
- Delivered tailored solutions with cross-functional teams, improving client satisfaction by 35% and reducing churn by 20% through a high-impact customer success framework.
- Developed and executed account plans identifying cross-sell and upsell opportunities, maximizing customer lifetime value and strengthening long-term partnerships.
- Mentored Delivery Executives and Client Partners, accelerating deal closures by 15–20% and enhancing overall team performance while fostering a collaborative, growth-oriented culture.
IBM
Delivery Project Executive (Head of Network Serv.)
07.2017 - 01.2021
Job overview
- Led global service delivery teams, ensuring high-quality performance, operational efficiency, and client satisfaction across multiple markets.
- Owned delivery organization and client engagements, driving repeat business, retention, and long-term partnership growth.
- Negotiated and managed large-scale contracts, balancing budgetary constraints with service quality and innovation.
- Monitored and improved delivery performance metrics through data-driven strategies, enhancing operational efficiency and customer outcomes.
IBM
Global Networking Service Availability & Delivery Manager
06.2014 - 06.2017
Job overview
- Led global delivery teams, ensuring high availability and performance of enterprise networking solutions while meeting client SLAs.
- Implemented cost-saving strategies and process improvements, enhancing service reliability and reducing operational risks.
- Collaborated with international stakeholders to optimize service frameworks, align with evolving business requirements, and support client success.
IBM
Crisis Program Manager – Troubled Data Centre Refresh
01.2015 - 03.2015
Job overview
- Led a critical Data Centre LAN refresh project in RED status, driving end-to-end execution with minimal downtime and risk.
- Coordinated multi-disciplinary teams and managed client communications to restore project health and achieve successful infrastructure transitions.
IBM
Program Manager, Project Manager & SSO Project Focal Point
07.2012 - 06.2014
Job overview
- Directed a complex data center migration program, ensuring seamless IT infrastructure relocation within timelines and budget while delivering risk-managed, business-continuity-focused outcomes.
IBM
Project Manager
04.2011 - 08.2012
Job overview
- Delivered 50+ infrastructure projects on time and within budget, consistently meeting quality expectations.
IBM
Project Coordinator & IT Specialist
07.2009 - 03.2011
IBM
IT Specialist (2nd Level), Server Management
06.2007 - 07.2009
Skills
- Client Success & Account Growth
- Revenue Optimization & Strategic Sales
- Enterprise & Mid-Market Account Management
- C-Level Engagement & Executive Relationships
- Consultative Selling & Business Outcome Focus
- Strategic Planning & Business Growth
- Expansion Revenue Generation (Upsell/Cross-sell)
- New Client Acquisition & New Logo Development
- Customer Retention & Net Revenue Retention
- Cross-Functional Leadership
- Data-Driven Decision-Making & Process Optimization
- Relationship Management & Negotiation
- Contract Negotiation & Management
- SaaS & Digital Transformation
- Stakeholder Management
Certification
- ITIL
- RevenueStorming
- Financial Selling for Executive Conversations
- IBM Mentor
- Pilot license PL-A
Languages
Czech
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Slovak
Bilingual or Proficient (C2)
Timeline
Strategic Client Advisor - Growth & Delivery
Self-employeed/Freelance
06.2024 - 06.2025
Client Relationship (Success & Account) Manager
Creative Dock (Freelance)
06.2024 - 11.2024
Client Partner Executive/Key Account Manager
Kyndryl
01.2021 - 07.2024
Delivery Project Executive (Head of Network Serv.)
IBM
07.2017 - 01.2021
Crisis Program Manager – Troubled Data Centre Refresh
IBM
01.2015 - 03.2015
Global Networking Service Availability & Delivery Manager
IBM
06.2014 - 06.2017
Program Manager, Project Manager & SSO Project Focal Point
IBM
07.2012 - 06.2014
Project Manager
IBM
04.2011 - 08.2012
Project Coordinator & IT Specialist
IBM
07.2009 - 03.2011
IT Specialist (2nd Level), Server Management
IBM
06.2007 - 07.2009
Technical High School of Communications And Electrical Engineering
High school diploma from Low-current Electrical Engineering - Computers And Computer Systems
Education
Technical High School of Communications And Electrical EngineeringUsti nad Labem
High school diploma from Low-current Electrical Engineering - Computers And Computer Systems
12-2006