Petr Volák

As a Client Relationship Manager at Creative Dock, I specialize in building and nurturing strategic relationships with our key client. By focusing on innovation and collaboration, I work closely with our venue partners to uncover new opportunities, enhance operations, and create win-win solutions. My goal is to develop strong partnerships that enable both our company and our venue partners to achieve their full potential and maximize revenue.

• Addressed and resolved customer complaints and issues to improve satisfaction.
• Identified opportunities to cross or up-sell and communicated customer needs to appropriate team.
• Assessed client needs and developed plans to adequately address current and future objectives.
• Fostered customer trust by addressing concerns and needs using targeted problem-solving.

As a Client Partner, I specialized in helping organizations unlock the potential of their IT infrastructure to drive business transformation and create new opportunities. With a focus on innovation, transformation, and data-driven solutions, I help clients to enhance their systems to unlock untapped revenue and drive growth.

• Increased key client satisfaction resulting in a 120% growth in revenue.
• Developed and executed account plans that secured $12M in new business.
• Built strong relationships with C-suite executives, leading to strategic partnerships that drove business growth.
• Leveraged relationship-building to create a referral network that generated new leads.
• Consistently exceeded sales quotas, driving an increase in profitability through strategic planning and effective sales strategies.
• Successfully achieved KPIs for client retention, revenue growth, and customer satisfaction by fostering a collaborative team environment and prioritizing customer needs.
• Developed and maintained relationships with high-value clients, overseeing all aspects of their accounts to ensure satisfaction and retention.
• Leveraged industry knowledge and best practices to advise clients on market trends, competitive landscape, and new business opportunities.
• Coaching and mentoring DPE & Client partner community.

As a Customer Partner with responsibility for the management of Commercial engagements and Operational Delivery of contracts with multiple Strategic Outsourced Clients covering all their IT Services and Business needs.

• Collaborated with cross-functional teams to deliver innovative solutions tailored to meet client needs and drive revenue growth.
• Led negotiation of contracts and pricing agreements, ensuring alignment with client objectives and company goals.
• Conducted regular business reviews with clients to analyze performance, identify opportunities for improvement, and drive customer satisfaction.
• Developed and managed strategic client relationships, serving as the primary point of contact for key accounts.
• Implemented communication strategies to proactively address clients' concerns and provide exceptional service, resulting in high client retention rates.

As a Network Delivery Project Executive, I deliver services that meet client expectations in terms of quality and cost. I lead the service delivery teams and direct them to align with business strategies and implement solutions that fulfill contract requirements. Besides these, I most importantly maintain client relationships.

• Collaborate with cross-functional teams to streamline delivery processes and resolve any issues or challenges that may arise.
• Negotiate terms and agreements with clients to optimize costs and service levels.
• Analyze delivery performance metrics and recommend strategies for improvement to enhance performance and customer satisfaction.
• Stay current on industry trends and best practices to continuously enhance the delivery of the services and drive business growth.
• Developed and maintained strong relationships with clients, ensuring high levels of satisfaction and repeat business

As a Global Networking Service Manager, I have overseen the service delivery teams, ensuring clients receive high-quality service on a day-to-day basis. I managed the process, tracked progress, fixed issues, and advocated for the client, keeping the entire service running smoothly.

• Managed a global team responsible for ensuring 24/7 availability and delivery of networking services for key clients, resulting in a 99.9% uptime rate.
• Implemented scalable processes to streamline service delivery, reducing turnaround time by 20% and increasing efficiency.
•  Collaborated with cross-functional teams to resolve complex network issues and ensure seamless service delivery across multiple regions.
• Led the development and implementation of service level agreements (SLAs) to meet client expectations and drive customer satisfaction.
• Conducted regular performance evaluations, provided coaching and mentoring to team members, and identified training needs to enhance skillsets and improve service delivery.

As Crisis Program Manager, I Led and managed the end-to-end execution of a troubled major Data Centre LAN refresh project in RED status, ensuring a seamless transition to updated infrastructure while minimizing downtime and risks while managing client relationships.

As a Program Manager, I spearheaded a complex data center migration program. This involved meticulously planning and orchestrating the movement of critical IT infrastructure – servers, storage, and applications. It demanded a high level of organization and coordination, as I managed cross-functional teams of engineers and network specialists. Throughout the process, I ensured we stayed on budget, mitigated risks, and minimized downtime for business operations.

As a Project Manager, I have successfully completed 50+ projects on time, within budget, and to the required quality standards.

As a Project Team member and Coordinator, I spearheaded the server build and ensured all associated tasks were completed.

As an IT specialist, I Provided 2nd level technical support for server-related issues, troubleshooting and resolving incidents in a timely manner.