Peter Tudja

• Maximized resource utilization by monitoring staff schedules and allocating tasks effectively for up to 40 employees.
• Streamlined operations by implementing efficient processes and procedures.
• Spearheaded process improvement initiatives, identifying areas for optimization and implementing changes accordingly.
• Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
• Enhanced customer satisfaction by resolving issues in timely manner and providing exceptional support.
• Performed statistical analyses to gather data for operational and forecast team needs.

• Organized successful community events showcasing local artists and musicians which attracted new clientele.
• Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
• Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain high level of performance.
• Ensured compliance with health code regulations by maintaining strict cleaning protocols.
• Develop and innovate beverage recipes for consistent quality.

Waiter Responsibilities:

• Greeted and seated guests, provided menu guidance, and took orders.
• Prepared and served beverages and food.
• Mixed cocktails and managed payments.
• Maintained cleanliness and polished equipment.
• Trained new staff.

Event Manager Responsibilities:

• Organized successful special events, boosting sales by 16%.
• Hosted events, ensuring exceptional customer experiences.
• Managed logistics efficiently.
• Communicated effectively with clients, vendors, and team members.
• Designed engaging event concepts

• Provided menu explanations, promoted specials, and recommended wine and beer selections.
• Took and entered orders accurately into the POS terminal.
• Skillfully crafted mixed cocktails.
• Managed payments, handling cash and credit card transactions.