Pedro Sanchez
Prague
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Kyndryl
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Flight Purser
Emirates Airlines
09.2008 - 09.2020
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured safety and comfort of passengers by conducting pre-flight briefings and demonstrating safety procedures.
- Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times.
- Conducted thorough post-flight evaluations to identify areas of improvement for future flights.
- Delivered personalized attention to premium passengers by anticipating their needs and preferences, reinforcing a high level of customer loyalty.
Education
Licenciado En Nutricion. - Nutrition.
UDLA
Mexico01-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Team development
Timeline
Customer Service Representative
Kyndryl
11.2022 - Current
Flight Purser
Emirates Airlines
09.2008 - 09.2020
Licenciado En Nutricion. - Nutrition.
UDLA
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