Overview
Work History
Education
Skills
Timeline
Generic

Pedro Sanchez

Prague

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Kyndryl
11.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Flight Purser

Emirates Airlines
09.2008 - 09.2020
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Ensured safety and comfort of passengers by conducting pre-flight briefings and demonstrating safety procedures.
  • Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times.
  • Conducted thorough post-flight evaluations to identify areas of improvement for future flights.
  • Delivered personalized attention to premium passengers by anticipating their needs and preferences, reinforcing a high level of customer loyalty.

Education

Licenciado En Nutricion. - Nutrition.

UDLA
Mexico
01-1998

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Team development

Timeline

Customer Service Representative

Kyndryl
11.2022 - Current

Flight Purser

Emirates Airlines
09.2008 - 09.2020

Licenciado En Nutricion. - Nutrition.

UDLA

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Pedro Sanchez