Programming
Pavel Patočka
Aspiring SOC Analyst
Summary
Highly skilled Help Desk Technician and aspiring SOC Analyst experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
IT Helpdesk Agent
Kiwi.com
Remote
08.2022 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Documented support interactions for future reference.
- Provided on-call support for critical issues related to software.
- Monitored systems in operation and quickly troubleshot errors.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Statistics -
Vysoká Škola Ekonomická
Praha 09.2019 - 06.2022
Skills
Remote System Analysis
Interests
Cybersecurity, Pentesting / Bug Hunting
Training puppies
Personal Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Helpdesk Agent
Kiwi.com
08.2022 - Current
Bachelor of Statistics -
Vysoká Škola Ekonomická
09.2019 - 06.2022
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