Adobe Lightroom
Pavel Buga
Night Auditor
Praha
Summary
Versatile hospitality professional with 8-year background as Night Manager/Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
23
23
years of professional experience
26
26
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Night auditor
Courtyard by Marriott Prague City
06.2023 - Current
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Late check-ins, early check-outs
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
Warehouse Dispatcher
VIPS gas
04.2022 - 05.2023
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Night Manager
Mercure hotels
11.2021 - 03.2022
- Elevated front desk performance by implementing streamlined check-in/check-out processes focused on expediting guest interactions without sacrificing quality of service.
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Oversaw accurate billing procedures for all hotel transactions during the night shift, minimizing discrepancies found during audits.
Night Manager
Haven Hotel & Spa
03.2016 - 10.2021
- Elevated front desk performance by implementing streamlined check-in/check-out processes focused on expediting guest interactions without sacrificing quality of service.
- Collaborated with other departments to coordinate seamless transitions between shifts, ensuring consistent service delivery for guests throughout their stay.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Oversaw accurate billing procedures for all hotel transactions during the night shift, minimizing discrepancies found during audits.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
Barman/Waiter
The Kitchen Club
03.2015 - 02.2016
- Priprava napoju a roznos jidel v golfovem klubu
- Enhanced customer experience by providing friendly and attentive service during busy shifts.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Addressed customer concerns promptly, maintaining a high level of professionalism throughout all interactions.
Waiter - a la carte
C&B, The Duke of Richmond Hotel
06.2013 - 02.2015
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
A La Carte Waiter
The Hermitage Hotel
12.2008 - 03.2012
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Logistics Dispatcher
PPL s.r.o.
12.2007 - 03.2008
- Improved communication between dispatchers and drivers through the implementation of advanced GPS tracking technology and mobile applications.
- Assisted in the development of safety protocols for both drivers and dispatch staff, promoting a safe working environment at all times.
- Established positive working relationships with both internal team members as well as external partners, fostering a collaborative work environment.
Logistics Dispatcher
Laird Technologies Ltd.
09.2007 - 12.2007
- Improved communication between dispatchers and drivers through the implementation of advanced GPS tracking technology and mobile applications.
- Established positive working relationships with both internal team members as well as external partners, fostering a collaborative work environment.
Stage Technician
Naive Theatre Liberec
09.2003 - 08.2008
- Stavba jevistnich her loutkoveho divadla, asistence hercum pri predstavenich, prilezitostne hrani
- Assisted in the successful execution of events by collaborating with performers on their specific requirements and needs.
- Improved stage production quality by efficiently setting up, testing, and maintaining audio and visual equipment.
- Enhanced audience experience with precise lighting adjustments for optimal visibility and atmosphere.
Civilian Military Service
Liberec Hospital
09.2001 - 06.2003
- Mandatory civilian military service in the instrument sterilization department
Education
GSCE - Trader/Entrepreneur
SOS Obchodni
Jablonec N. Nisou, Czech Republic 05.1994 - 05.2019
Postsecondary Education
Academy of J.A.Komensky
Liberec, Czech Republic 05.1999 - 05.2000
Skills
Adobe (Lightroom, Photoshop)
MS Office
Fluent english written/spoken
Typewriting with all 10
Opera PMS
Photo Portfolio
PC/Mac, Win/MacOS
Personal Information
- Date of Birth: 09/02/79
- Nationality: Ceska republika
Software
Adobe Photoshop
MS Office
Opera PMS
Certification
FCE First Certificate In English
Interests
Photography, Travelling, Movies, Music
Timeline
Night auditor
Courtyard by Marriott Prague City
06.2023 - Current
Warehouse Dispatcher
VIPS gas
04.2022 - 05.2023
Night Manager
Mercure hotels
11.2021 - 03.2022
Night Manager
Haven Hotel & Spa
03.2016 - 10.2021
Barman/Waiter
The Kitchen Club
03.2015 - 02.2016
Waiter - a la carte
C&B, The Duke of Richmond Hotel
06.2013 - 02.2015
A La Carte Waiter
The Hermitage Hotel
12.2008 - 03.2012
Logistics Dispatcher
PPL s.r.o.
12.2007 - 03.2008
Logistics Dispatcher
Laird Technologies Ltd.
09.2007 - 12.2007
Stage Technician
Naive Theatre Liberec
09.2003 - 08.2008
Civilian Military Service
Liberec Hospital
09.2001 - 06.2003
FCE First Certificate In English
06-2000
Postsecondary Education
Academy of J.A.Komensky
05.1999 - 05.2000
GSCE - Trader/Entrepreneur
SOS Obchodni
05.1994 - 05.2019