PAUL ALEXANDER SCHOLZ

As a Client Success Manager at Endorphina, my primary responsibility was to nurture underperforming projects, develop them to a sustainable level, and then transition them to the Account Management team for further growth. My primary goal was to retain and grow these projects, which I achieved by fostering strong personal and professional relationships with clients. This approach consistently delivered excellent results.

I managed a portfolio of 128 projects, successfully developing 70% of them, often achieving remarkable outcomes. One of my most significant accomplishments was achieving a growth rate of 16,759% for a specific project—an achievement I consider the highlight of my career thus far.

In addition to project development, my role required constant networking and collaboration within the industry. Through ongoing communication with diverse stakeholders, I identified and secured appropriate contacts for the projects in my portfolio. I also participated in industry expos, where I successfully established connections with key clients, including one of the most important partnerships in my portfolio.

After two months as a Customer Support Representative, I was promoted to VIP Account Manager, managing a portfolio of 450 high-profile clients. My role focused on building strong relationships, tailoring services to client needs, and ensuring exceptional satisfaction. I regularly monitored VIP accounts to assess deposits and client behavior, identifying opportunities for growth and mitigating risks where necessary.

I handled client requests, including documentation and payment procedures, while maintaining accurate records and databases to support seamless service delivery. By conducting detailed needs assessments and compiling quarterly reports, I optimized strategies to align with client expectations. Additionally, I collaborated with the Fraud and Documents Department to address potential risks promptly, ensuring a secure and trustworthy experience for my clients.

This role sharpened my ability to manage high-value accounts effectively, enhanced my problem-solving skills, and deepened my understanding of personalized client service in a high-pressure environment.

As a Customer Support Representative at Numeto, I managed a high volume of diverse client requests and complaints, ensuring swift and effective resolutions to enhance client satisfaction with our services. My primary goal was to address client concerns promptly and leave them confident in the quality of our support.

On a daily basis, I handled approximately 150-200 client requests, which ranged from document inquiries and risk-related complaints to routine service queries. This role honed my ability to prioritize tasks under pressure and developed my quick problem-solving skills, enabling me to resolve issues efficiently and maintain client trust.

As a Customer Support Representative at Crystal Car Shipping, my role encompassed both maintaining relationships with existing clients and identifying new leads to grow the business. I was responsible for coordinating the shipping of vehicles across the USA and Canada, ensuring a seamless and efficient experience for our customers.

In addition to client engagement, I provided primary support to internal and external customers, addressing unique needs and resolving concerns effectively. I supervised shipment planning and scheduling, ensuring timely delivery from production to end-users. My role also involved preparing detailed reports on purchase orders, inventory, and invoicing activities, which contributed to streamlined operations and improved customer satisfaction.