Paula Michalak
Brno
Summary
Currently excelling in technical support for Zebra Technology printers, with expertise in printers troubleshooting. Previous experience includes postdoctoral research at the University of Life Sciences, and PhD research at the Institute of Bioorganic Chemistry, regarding RNA structure.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Zebra Technology
04.2022 - Current
- Provide expert technical support for Zebra printers, specializing in installation and troubleshooting for Windows and Mac operating systems
- Validate ZPL code for optimal printing.
- Setting up network connection for Zebra printers.
- Develop communication skills while assisting customers and colleagues in Polish and English.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Solving over 150 cases monthly.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Postdoctoral Researcher
University of Life Sciences
09.2020 - 03.2022
- Conducted postdoctoral research regarding gut microbiome.
- Utilized Real-Time Polymerase Chain Reaction (qPCR) and Polymerase Chain Reaction (PCR) techniques.
- Contributed to and actively participated in research conception, design and execution to address defined problems.
- Demonstrated creative problem-solving abilities and strong analytical skills.
Research Assistant
Institute of Bioorganic Chemistry Polish Academy of Sciences
01.2012 - 01.2019
- Conducted research on influenza RNA secondary structure. Improved academic writing skills and actively managed scientific projects.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Results presented in a paper: Secondary structure of the segment 5 genomic RNA of influenza A virus and its application for designing antisense oligonucleotides
Education
Ph.D - Biochemistry
Institute of Bioorganic Chemistry Polish Academy of Sciences
2018
Skills
- Technical Support: Installation, troubleshooting, ZPL, network
- Operating Systems: Windows, Mac
- Communication: Strong communication skills
- Problem Solving: Effective problem-solving abilities
- Analytical Skills: Strong analytical capabilities
- Flexibility: Adaptable and flexible in various work environments
- Remote IT Implementation
Certification
Completed "RNA Structure and Function" course at ICGEB – International Centre of Genetic Engineering and Biotechnology, Trieste, Italy.
RNA Oligonucleotide Technologies. ISIS conference. Cold Spring Harbour. USA.
Power BI basics. Internal Training. Zebra Technologies. Brno. Czech Republic.
Project Management. Introduction. Zebra Technologies. Brno Czech Republic.
Hobbies
- Massage.
- Music. Djembe. Karaoke.
- Oil painting.
- Romanian cinematography.
Languages
Polish
Native language
English
Advanced
C1
German
Beginner
A1
Romanian
Beginner
A1
Timeline
Technical Support Specialist
Zebra Technology
04.2022 - Current
Postdoctoral Researcher
University of Life Sciences
09.2020 - 03.2022
Research Assistant
Institute of Bioorganic Chemistry Polish Academy of Sciences
01.2012 - 01.2019
Ph.D - Biochemistry
Institute of Bioorganic Chemistry Polish Academy of Sciences
Completed "RNA Structure and Function" course at ICGEB – International Centre of Genetic Engineering and Biotechnology, Trieste, Italy.
RNA Oligonucleotide Technologies. ISIS conference. Cold Spring Harbour. USA.
Power BI basics. Internal Training. Zebra Technologies. Brno. Czech Republic.
Project Management. Introduction. Zebra Technologies. Brno Czech Republic.
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