Patrik Dlouhý
Veselíčko
Summary
Dynamic professional with extensive experience at Fitness RELAX and Alnia A.s., excelling in customer service and warehouse operations. Recognized for improving order accuracy and fostering customer loyalty through exceptional service. Proven skills in cash handling and team collaboration, ensuring a clean and efficient work environment while maintaining high standards of safety and integrity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Fitness RELAX, Zlín
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
Warehouseman
Alnia A.s.
04.2022 - 08.2024
- Improved accuracy in order picking through meticulous organization and attention to detail.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assisted in the development of a more efficient warehouse layout, maximizing space utilization while maintaining accessibility for workers and equipment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Education
High School Diploma -
Obchodní Akademie A Jazyková Škola S Právem SJZ
Přerov, CzechiaBachelor's Degree - Economy And Management
Tomas Bata University
Zlín, Czechia06-2028
Skills
- Warehouse safety
- Loading and unloading
- Workplace cleanliness
- Order picking
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer relations
Certification
Earned a globally recognized certification demonstrating advanced proficiency in English (CEFR Level C1), showcasing strong skills in reading, writing, listening, and speaking for professional and academic contexts.
Hobbies
- Fitness and Bodybuilding: Passionate about gym training, currently pursuing a Fitness Trainer Certificate in Brno, with plans to compete professionally in bodybuilding next year and work as a fitness trainer and gym cashier/helper. Intend to further enhance expertise with a Nutritionist Certificate and attendance at fitness institute lectures and programs.
- Creative Software Projects: Enjoy designing and creating games (with potential commercial aspirations), alongside 3D modeling, video editing, and photo editing using various software tools.
- Personal Development: Dedicated to meditation, reading, and self-improvement, with a focus on pushing personal limits and motivating others.
- English Proficiency: Enthusiastic about advancing language skills, targeting a C2 Certificate in Advanced English as a future milestone.
- Diverse Pursuits: Explore varied interests including painting (e.g., mini figures), photography, videography, PC building, writing, architecture, and drawing, reflecting a curiosity-driven and multifaceted approach.
Additional Information
I bring a versatile skill set from diverse roles in hospitality, customer service, and operations, including part-time positions undertaken on various occasions with professionalism and adaptability:
- Bartender: Delivered exceptional service at weddings, festivals, and parties, skilled in beverage preparation (e.g., beer pouring).
- Cashier: Strengthened customer service and cash-handling expertise at a zoo.
- Waiter, Kitchen Porter, Room Cleaner: Supported event and catering operations, enhancing multitasking and collaboration skills.
- Storage Worker: Managed large-scale inventory checks, demonstrating organization and logistical proficiency.
- Cab Driver: Refined interpersonal skills and time management under pressure.
- Manager: Directed festival operations, showcasing leadership and execution abilities.
Frequent England visits have sharpened my cultural adaptability, complementing my proven success in fast-paced, customer-driven settings.
Timeline
Cashier
Fitness RELAX, Zlín
08.2024 - Current
Warehouseman
Alnia A.s.
04.2022 - 08.2024
High School Diploma -
Obchodní Akademie A Jazyková Škola S Právem SJZ
Bachelor's Degree - Economy And Management
Tomas Bata University
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