Patrick Rizzato
Brno
Summary
Diligent agent with strong background in customer support. Consistently resolved customer inquiries and issues, leading to enhanced customer satisfaction. Demonstrated effective communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Support Representative
Zebra Technologies
09.2022 - Current
- Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
Quality & Safety Representative
Finelvo SRL
02.2022 - 08.2022
- Inspected outbound shipments and conducted random sampling of product quality.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Supervised production workers to identify areas in need of improvement for high-quality production.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Freelance Web Designer
04.2019 - 01.2022
- Converted graphic designs to usable web images using Adobe Photo Shop.
- Implemented Google-based SEO and ad campaigns to meet budget specifications.
Freelance English Teacher
04.2016 - 05.2018
- Prepared and implemented lesson plans covering required course topics.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Bakery Team Member
DeMori SRL
04.2016 - 06.2017
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
Education
English Language And Literature
FCE - Cambridge Institutes Biella
09.2015
Quintino Sella
09.2015
F. Petrarca Gaglianico
09.2011
Skills
- Company Products knowledge
- Microsoft Office and G-suite user
- Incoming call management
- Complaint handling
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Support Representative
Zebra Technologies
09.2022 - Current
Quality & Safety Representative
Finelvo SRL
02.2022 - 08.2022
Freelance Web Designer
04.2019 - 01.2022
Freelance English Teacher
04.2016 - 05.2018
Bakery Team Member
DeMori SRL
04.2016 - 06.2017
Quintino Sella
F. Petrarca Gaglianico
English Language And Literature
FCE - Cambridge Institutes Biella
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