Palina Zubchenka
Prague,10
Summary
Adept Data Analyst and IT Support Engineer with a proven track record at Lukoil Technology Services, I excel in optimizing workflows and enhancing decision-making through advanced data analysis and IT solutions. Skilled in Python programming and leveraging ERP software, my strategic approach has significantly improved operational efficiency. My ITIL 4 certification underscores a commitment to best practices in IT service management.
Overview
3
3
years of professional experience
Work History
Data Analyst
Lukoil Technology Services
01.2024 - Current
- Management of Active Directory structure, identification of unused accounts, and optimization of user base.
- Data structuring using Google Sheets to create clear and understandable reports and analytics.
- Data analysis and visualization using BI tools, providing a clear representation of analysis results for decision-making by management.
- Script writing for process automation, speeding up decision-making processes and optimizing workflow.
- Support and data analysis in the Business Central system, providing accurate and timely data for business processes.
IT Support Engineer
Lukoil Technology Services
05.2021 - 01.2024
- Configuration and support of workstations for 4000+ users across 23 countries, ensuring uninterrupted operation of IT infrastructure.
- User administration via systems such as Microsoft Intune, Microsoft Exchange (on-prem/cloud), ManageEngine, and Active Directory, ensuring security and efficient operation.
- Support and maintenance of applications such as Business Central, 3CX, Foxit, Microsoft Office, and Checkpoint, ensuring their smooth operation and alignment with business needs.
- Management of Microsoft and Foxit licenses, ensuring compliance with licensing agreements and optimization of expenses.
- Compilation of data extracts for business analysts using Windows PowerShell and PowerShell Exchange to account for used licenses in the domain, providing accurate and timely data for analysis.
Education
Bachelor of Science - Architecture And Urbanism
Czech Technical University
Prague, Czech Repubic04.2023
Functional Consultant - Online Courses
Microsoft
Online Courses01.2024
Junior Business Analyst - Online Courses
Skilfactory
Russia08.2024
Skills
- Data Exports
- SQL and Databases
- Python Programming
- ERP Software
- Excel Google sheets
- ITIL 4 Certification
- Powershell
Languages
Russian
Native language
English
Upper intermediate
B2
Czech
Advanced
C1
Spanish
Beginner
A1
Timeline
Data Analyst
Lukoil Technology Services
01.2024 - Current
IT Support Engineer
Lukoil Technology Services
05.2021 - 01.2024
Bachelor of Science - Architecture And Urbanism
Czech Technical University
Functional Consultant - Online Courses
Microsoft
Junior Business Analyst - Online Courses
Skilfactory
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