Summary
Overview
Work History
Education
Skills
Timeline
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ONDREJ KOPECKY

Brno

Summary

ABOUT ME

During my university studies, I made the decision to move abroad, first to the UK and then to Canada. Living and working in diverse environments taught me how to collaborate effectively with people from various backgrounds and manage stressful situations with ease. While I gained valuable experience in customer service, my passion has always been with computers and emerging technologies. This interest has driven me to pursue a career in IT. I am currently focused on learning software development, with a particular emphasis on software testing and quality assurance.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Chauffeur

AutodopravaBrno.eu
9 2019 - 07.2024
  • Coordinated with dispatchers to plan and execute safe and efficient transportation routes
  • Collaborated closely with clients to schedule precise pick-up times and locations
  • Maintained vehicle cleanliness and functionality, ensuring it was always in pristine condition and excellent working order
  • Executed all responsibilities with the highest level of discretion and confidentiality
  • Accurately documented all business trips, including detailed records of receipts, mileage, and hours worked.

Guest Service Agent

The Westin Grand Hotel
01.2019 - 08.2019
  • Greeted and welcomed guests, providing detailed information about the hotel’s operations and amenities
  • Promptly responded to guest inquiries, ensuring high levels of service and guest satisfaction
  • Assisted guests in arranging local activities and experiences, enhancing their stay with personalized recommendations
  • Maintained full awareness of ongoing hotel functions and events, ensuring seamless service delivery
  • Collaborated effectively with other departments to meet guest needs and maintain smooth operations.

Valet Attendant

Parq Vancouver
09.2018 - 01.2019
  • Welcomed and greeted guests and visitors warmly, creating a positive first impression
  • Professionally and courteously explained the valet process, ensuring guests understood the procedure
  • Provided guests with detailed directions and information about the hotel and surrounding area, and assisted with check-ins as needed
  • Efficiently parked and retrieved vehicles, managing parking areas to ensure smooth and safe operations.

Chauffeur

AutodopravaBrno.eu
09.2017 - 08.2018
  • Coordinated with dispatchers to plan and execute safe and efficient transportation routes
  • Collaborated closely with clients to schedule precise pick-up times and locations
  • Maintained vehicle cleanliness and functionality, ensuring it was always in pristine condition and excellent working order
  • Executed all responsibilities with the highest level of discretion and confidentiality
  • Accurately documented all business trips, including detailed records of receipts, mileage, and hours worked.

Team Leader

Five Guys UK
07.2014 - 02.2017
  • Operated the cash register and provided excellent customer service, ensuring a smooth and pleasant checkout experience
  • Collaborated with managers to schedule store operations, contributing to efficient and organized daily routines
  • Handled customer returns and resolved complaints with professionalism and a focus on customer satisfaction
  • Managed inventory by ordering raw materials, ensuring the store was well-stocked and operational needs were met.

Hotel Porter

Hotel Barceló Brno Palace
05.2012 - 06.2014
  • Greeted guests warmly and provided assistance with luggage, ensuring a welcoming and supportive arrival experience
  • Offered personalized recommendations for restaurants, attractions, and local points of interest, enhancing guest experiences
  • Efficiently parked vehicles and managed the organization of the car park, ensuring safety and convenience
  • Provided support at the reception desk, covering various tasks to maintain smooth operations.

Education

City & Guilds Communicator Level B2 (English) -

Language School Miramare
09.2011 - 05.2012

High School Diploma -

Secondary School Of Informatics And Communications
Čichnova 23, Brno
09.2007 - 05.2011

Skills

  • Experience with manual testing (web apps)

  • Knowledge of agile development - Scrum

  • Familiar with Jira, Confluence, TestRail, Software development life cycle, QA methodologies, SW principles (Frontend, backend, databases and networking)

  • Basics of SQL and testing BE in Postman

  • Ability to work in team (remotely over Slack, MS Teams or Zoom)

  • Proficient in Windows OS

  • Fluent in English(C1)

Timeline

Guest Service Agent

The Westin Grand Hotel
01.2019 - 08.2019

Valet Attendant

Parq Vancouver
09.2018 - 01.2019

Chauffeur

AutodopravaBrno.eu
09.2017 - 08.2018

Team Leader

Five Guys UK
07.2014 - 02.2017

Hotel Porter

Hotel Barceló Brno Palace
05.2012 - 06.2014

City & Guilds Communicator Level B2 (English) -

Language School Miramare
09.2011 - 05.2012

High School Diploma -

Secondary School Of Informatics And Communications
09.2007 - 05.2011

Chauffeur

AutodopravaBrno.eu
9 2019 - 07.2024

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ONDREJ KOPECKY